Riverbed Technology End of Life Policy

• Appliance: a product offering on Riverbed’s prices list that consists of hardware along with embedded software (but excluding upgrades or components of other products).
• Cold Spares: Appliance products that are sold without any software license. Cold Spares permit customers to keep hardware replacement units onsite that may be used only when a fully-licensed equivalent Appliance product fails, is no longer operational, and is disconnected from the network.
• Component Spares: components of an Appliance product on Riverbed’s price list (such as disks, memory, and NIC cards).
• Hardware Upgrade: products on Riverbed’s price list that include hardware components that add functionality to an Appliance product. Hardware Upgrades include Appliance product model upgrades that contain any hardware component.
• License Upgrade: products on Riverbed’s price list that add capacity or software functionality to an Appliance products or Software products through a license key without requiring additional hardware. License Upgrades include Appliance product model upgrades that do not contain any hardware components.
• Software: standalone appliance software on Riverbed’s price list licensed on a perpetual basis that are not upgrades or components of other products.
• Subscription: software, software-as-a-service, and/or cloud service offerings consumed on a subscription basis.

Notifications

Riverbed issues a notice generally 60-90 days before the End of Availability (“EOA”) date, which is the date that Riverbed removes a Product from our ordering system and price list. The notice includes critical milestone dates that will occur in the typical Riverbed end of life process, including the End of Life (“EOL”) date, meaning the date that a Product is no longer supported by Riverbed.

For Appliance products, Riverbed will continue to offer maintenance and support services as follows:

• Access to telephone, email, and website support for five years from the EOA date.
• Hardware defect repair and replacement services for five years from the EOA date, including repair and/or replacement of Component Parts of the Appliance product (subject to Riverbed’s right to substitute functionally equivalent products and/or peripherals).
• Software maintenance (patches and bug fixes) on one or more major or minor releases that support the Appliance product for a period of five years from the EOA date.
• Support for the full feature set of new major and minor releases made generally available for use on a product line associated with an end-of-availability Product (such as new releases of RiOS® that run on all Steelhead models) within two years of the EOA date, except where precluded by hardware limitations.

The EOL date for an Appliance product applies to all Hardware Upgrades, License Upgrades, Component Spares, and Cold Spares associated with that Appliance product. Supply permitting and at our discretion, Riverbed may continue to make available for purchase these Hardware Upgrades, License Upgrades, Component Spares, and Cold Spares after theEOA date of an Appliance product as follows:

• Hardware Upgrades: for up to two years after the Appliance product’s EOA date
• License Upgrades: for up to four years after the Appliance product’s EOA date
• Component Spares: supply permitting and at our discretion, after the announced EOA date
• Cold Spares: supply permitting and at our discretion, after the announced EOA date

If Riverbed sells a Hardware Upgrade, License Upgrade, Component Spare(s) or Cold Spare(s) for use with an Appliance product after its announced EOA date, such sale will not change the previously announced EOA or EOL dates for the Appliance product.

Supply permitting and at our discretion, Riverbed may continue to make available for purchase refurbished Appliance products and/or excess inventory of new Appliance products after the EOA date. If Riverbed sells a refurbished or new Appliance product after its EOA date, such sale does not change any previously announced EOA or EOL dates for that Appliance product.

For Software products, the EOA date is the date after which no new major or minor software releases will be made available. Riverbed will continue to offer maintenance and support services for Software products as follows:

• Access to telephone, email, and website support for five years from the EOA date.
• Software maintenance (patches and bug fixes) on one or more major or minor releases that support the Software product for a period of five years from the EOA date.

The EOL date for a Software product applies to License Upgrades associated with that Software product. At Riverbed’s discretion, we may continue to make available for purchase these License Upgrades for up to four years after the EOA date of the Software product.

Subscription Products

Riverbed will support Subscription products until the end of the customer’s then-current subscription term.

Riverbed determines at our sole discretion the timing and content of any software release. Customers under current paid support subscriptions can obtain new versions of our software by downloading the updates  from Software & Documentation.

Our software releases are designated by the form X.Y.Z (where X, Y, and Z are integers) and are characterized as follows:

Riverbed’s standard practice is to provide software support and maintenance on the following releases:

• The current or latest major or minor release of the software.
• The immediately preceding major or minor release of the software, for a period of one year after general customer availability of the current or latest major or minor release.
• The latest valid major or minor release for any end-of-availability Appliance product or Software product that has not reached end-of-life.

At our discretion, we may provide support for older releases. If you encounter an error in a version of the software that is other than the latest release of any type, we may require you to upgrade to a specified later version to obtain a correction of the error.

We are continually evolving the products and services we offer. These innovations mean that we periodically transition away from selling or servicing certain hardware or software products.

This policy outlines how we handle support for hardware and software products that we have discontinued. As technology development drives changes, we may change our policy over time, so we encourage you to check this site regularly to get the latest information

If you have questions or would like more information, email us at support@riverbed.com or call +1.415.247.7381 (toll free in the United States and Canada: +1.888.782.3822).

View the list of Riverbed Hardware and Software End-of-Life Products