NetShark was formerly referred to as Cascade Shark. Visit NetShark overview page to learn more.
Updating directly from the 9.5.x train or 9.6 is not supported. Please refer to the SteelCentral Compatibility Guide prior to updating NetShark or NetProfiler.
Customers with NetShark model 8170 visit AppResponse 11 for software and documentation.
NetShark 10.x.x software has reached End of Support (EoS) as of April 15, 2021. This applies to NetShark software running on all hardware (and virtual) models. Please see link for the official EoS notice (applies to SKU starting with LIC-SCAN-XXXXX). Riverbed only supports the latest generation of AppResponse 11 (AR11) software, see link for more information.
When you are ready to upgrade, please review Knowledge Base Article - AppResponse 11 Upgrade from NetShark: Key Considerations
Our records indicate you have not purchased this software. Please contact our Sales team for information about purchasing this product. If you feel this information is inaccurate, you can report your missing Assets here. If this matter is urgent, please Contact Support.
Our records indicate your maintenance contract has expired. Please contact our Renewals team at email@example.com for information about renewing your contract. If your matter is urgent, or you feel this information is inaccurate, please Contact Support.