CONTACT SUPPORT

Riverbed's trained technical support staff is committed to providing world-class expertise and assistance. With a Riverbed support plan in place, you can be assured that you will limit expensive downtime while maintaining the high level of performance expected from your Steelhead appliance deployment.

You can contact Riverbed online or over the phone. Before you pick up the phone, consider our other support options such as the knowledge baseuser documentation, and online cases, as they may be quicker and easier for you.

 

SUBMIT A CASE ONLINE

You can submit a support case online. A member of the support team will reply as quickly as possible.

PHONE & EMAIL SUPPORT

Riverbed Global Support: +1.415.247.7381 or email support@riverbed.com

Country / Region Toll Free Numbers
Australia 0011.800.4.782.3822 (0011.800.4.RVBD.TAC) 1300.00.7823 (RVBD)
China 00.800.4.782.3822 (00.800.4.RVBD.TAC) 40.0882.2065
France 00.800.4.782.3822 (00.800.4.RVBD.TAC)  
Germany 00.800.4.782.3822 (00.800.4.RVBD.TAC)  
Hong Kong 001.800.4.782.3822 (001.800.4.RVBD.TAC)  
India 000.800.001.6524    
Japan 800.4.782.3822
Be sure to preface this number with the international access and carrier code for your network.
Singapore +65.6508.7422 (Toll free number is not available)  
Thailand 001.800.4.782.3822 (001.800.4.RVBD.TAC)  
United Kingdom 00.800.4.782.3822 (00.800.4.RVBD.TAC)  
United States 1.888.782.3822 (1.888.RVBD.TAC)  
Vietnam 120.11.071

Skype users, please use Skype ID "riverbed.support" (Phone Only - No Chat) Skype Riverbed Support!