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SteelApp-Brocade Support Transition

The SteelApp product line has been acquired by Brocade and rebranded as vADC.

Starting Friday November 6, 2015 at 5pm PST, customers will open cases with Brocade and will no longer use the Riverbed Support Site to open SteelApp related cases. To open new cases related to SteelApp products rebranded as vADC, please contact the Brocade Support center via phone or email listed below.

Brocade Support Resources for SteelApp
Phone: 1-800-752-8061 for 24/7 toll-free access to Brocade Support.
1-408-333-6061 (note: this number is not toll-free).
International Numbers: http://www.brocade.com/en/support/support-international-numbers.html
Email: support@brocade.com
Support Website:


Note: You should have been pre-registered and received your login details via email.
For questions please contact, webcustomercare@brocade.com

Knowledge Base:


Click the “Knowledge Base” tab to: – Search for solutions to technical issues, browse and subscribe to content channels. Search Brocade resources, including: community forums, technical support bulletins, software release notes, product manuals, white papers, FAQs, and Knowledge Base Help.

Software Downloads: http://my.brocade.com/wps/myportal
Licensing: https://swportal.brocade.com/wps/myportal/swportalhome
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