Welcome to Riverbed Technical Support

Riverbed Support Site Maintenance

Riverbed Support will be performaing scheduled maintenance updates on Saturday, March 8 between 9:00 and 12:00 PM PST (March 8 16:00 and 20:00 UTC). The support site will be generally available, but the following tools and systems may intermittently have limited functionality.

  • Case Management
  • Reset Password
  • New Account Registration
  • View Asset Information
  • Knowledge Base
  • Bug Finder
  • Search
  • Software and Documentation Downloads

If you need assistance during this time, please send an email to support@riverbed.com or phone Support at 1-888-782-3822 or 1-415-247-7381.

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My Riverbed

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Select Steelhead Appliance Models Pending End of Support

Effective April 5, 2014 the following Steelhead Appliance Models will no longer be eligible for standard support: 3020, 3520, 5520, 6020, and 6120, Please visit our Riverbed Trade Up Program page for more information about upgrading your Steelhead appliances to the latest models.


Riverbed. WAN optimization for your network: Application acceleration, WAN bandwidth optimization, and IT consolidation
Riverbed Technology delivers performance for the globally connected enterprise. With Riverbed, enterprises can successfully and intelligently implement strategic initiatives such as virtualization, consolidation, cloud computing, and disaster recovery without fear of compromising performance. By giving enterprises the platform they need to understand, optimize and consolidate their IT, Riverbed helps enterprises to build a fast, fluid and dynamic IT architecture that aligns the business needs of the organization. Additional information about Riverbed (NASDAQ: RVBD) is available at www.riverbed.com.