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SteelHead EX reached End of Availability (EOA) as of Dec 31, 2015. End of Support (EOS) for all Features (Major and Minor) was reached on Dec 31, 2017. End of Support (EOS) for all HW/SW Maintenance was reached on Dec 31, 2020.
This applies to all SteelHead EX running on EXA 560, 760, 1160, 1260 and 1360 models.
Riverbed support services and access to Riverbed software through this website are subject to the terms and conditions of your agreement with Riverbed, including Riverbed’s Support Services Description available at www.riverbed.com/supportservicedescription. You acknowledge pursuant to such terms that (1) you are not permitted to download, install, or use any Riverbed software for any product that is not covered by an active support contract, (2) the ability to access any software through this website does not grant you any entitlement to download, install, or use any software for which you do not have a valid license and an active support contract, and (3) if you fail to renew and maintain active support contracts for all of your products, Riverbed is not obligated to provide any support services to you. If you need additional assistance, please contact Riverbed customer care: ccare@riverbedsupport.com
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Our records indicate you have not purchased this software. Please contact our Sales team for information about purchasing this product. If you feel this information is inaccurate, you can report your missing Assets here. If this matter is urgent, please Contact Support.
Our records indicate your maintenance contract has expired. Please contact our Renewals team at renewals@riverbed.com for information about renewing your contract. If your matter is urgent, or you feel this information is inaccurate, please Contact Support.
You can access the SteelHead MIB directly from the appliance. The MIB is available from the Help page accessible through the Management Console.