Riverbed Support for Aternity Customers
Welcome to the Riverbed Support community. Starting January 30, 2016, there are 3 ways to get support for Aternity products:
- Email: support@riverbed.com
- Phone: Visit the Contact Support page for a number closest to your location.
- Online: Submit a Case through the Riverbed Support site. Read the FAQ - Technical Support for Aternity Customers to learn more about signing up for Riverbed Support account.
Where will I find former Aternity support resources?
| Success Aternity | Riverbed Support (Support.riverbed.com) |
| Case Form and FTP | You may submit a case and upload files from Riverbed Support's Submit Case form |
| Software Downloads | You may download software images from the Aternity software and documentation page. Aternity SaaS customers may submit a support case to request updates for Aternity Agents. |
| Product Documentation for Version 9 and later | Will remain in Help.aternity.com |
| Knowledge Base Articles (Technotes) for Version 6, 7, 8 and 9 |
Technotes have been migrated to Riverbed Support's Knowledge Base for Aternity |
| Installation and Upgrade Guides for Version 9 | Will remain in the Aternity Knowledge Repository |
| Product Documentation for Version 6, 7, and 8 | Will remain in the Aternity Knowledge Repository |
| Learning Portal | Aternity's Learning Portal will remain as is until further notice |
| Ideas Portal | The Aternity Ideas Portal is still the main platform Riverbed uses to track requests for features. Customers can view ideas for which they have been provided a direct link to the specific idea. |
| Aternity Saas | Aternity Hosted and Cloud (MY & EU) site access will remain unchanged until further notice. NOTE: Aternity SaaS logins will remain the same. There will be no changes to your SaaS login account. |
Riverbed Support Site
We encourage customers to register for a Riverbed Support account. An account will allow you to manage your account information, submit cases online, access extensive knowledge articles and upgrade to the latest version of software related to your account. You will need access to your Riverbed Product Identifier, which will be emailed on January 30, 2017. After January 30, 2017, if you don't know your Product Identifier, please contact Riverbed Support Customer Care for assistance.
For more details, read FAQ - Technical Support for Aternity Customers