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Extension of End-of-Support Date for Select SteelCentral AppResponse Products

Riverbed Technology hereby announces the extension of support for select SteelCentral AppResponse products as per the amended table below.   This April 8, 2019 notice amends the previous EOA Notice published as of May 31, 2018.

For additional information regarding this change, please contact SteelCentral Product Management at RVBD-RPM-PROD-MGMT@riverbed.com.

 

Extension of End-of-Support Date for Select SteelCentral AppResponse Products:

  • SteelCentral AppResponse appliance: Models 3300, 3800, 4300, 5100, 6000 and associated product options

  • Virtual AppResponse: Models VMon and v2000

 

April 9, 2019

 

1. Announcement Summary

Effective as of May 31, 2018, Riverbed Technology announced the end-of-availability of Riverbed® SteelCentral™ AppResponse appliances models 3300, 3800, 4300, 5100 and 6000 along with associated software options, and SteelCentral™ AppResponse Virtual appliance models VMon and v2000 with the following EOA Notice:

These systems and features will no longer be available for sale effective September 1, 2018.  Customers and partners may continue to order these systems from Riverbed through August 31, 2018.

Customers may continue to order Riverbed support services on these systems subject to Riverbed's end-of-availability and end-of-support policy located at: www.riverbed.com/supportpolicy

In addition, subscription versions of these products will no longer be available for sale effective immediately.  Customers and partners that have an active paid subscription period may continue to use their systems from Riverbed until the end of their current subscription period.

Effective as of April 8, 2019, Table 1 identifies the relevant current dates (as revised for certain products) for end-of-availability and end-of-support. 

Product
SKU/Part Number
Description
Product Name
End of Availability
(Last Order Date)
End of Support:
Feature Releases
Major/Minor
End of Support:
Hardware/SW
Maintenance
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* Requires upgrade to AppResponse 11 or later version of software to obtain new features. Upgrade available for no additional fee as part of a paid maintenance and support plan. Caveats apply to AppResponse VoIP module upgrades. Please refer to AppResponse Compatibility, Feature, and Upgrade Process Overview document on the AppResponse 11 Support site for details.

** Requires upgrade to AppResponse 11 or later version of software to obtain bug fixes after August 31, 2019. Upgrade available for no additional fee as part of a paid maintenance and support plan. Caveats apply to AppResponse VoIP module upgrades. Please refer to AppResponse Compatibility, Feature, and Upgrade Process Overview document on the AppResponse 11 Support site for details.

Note: All associated maintenance SKUs will be available for ordering up until a year prior to the “End of Support: Hardware/SW Maintenance” date of their respective product SKUs, to enable purchase of final year of support.

 

2. Migration Plan

The migration path for these SteelCentral models and features are the SteelCentral AppResponse models 2170, 4170, 6170 and 8170 running AppResponse 11 or later software. Please refer to the Riverbed® SteelCentral™ AppResponse product page and the Riverbed SteelCentral AppResponse data sheet for additional information about SteelCentral AppResponse 11.

3. End of Availability Policy

For information on Riverbed's end of sale and end of support policy, please see the Riverbed Support Plans and Policy.

4. Additional Information

For additional information regarding this change, please contact SteelCentral Product Management at RVBD-RPM-PROD-MGMT@riverbed.com.

 

 


Note: 

(1) On April 8, 2019, the following product sku EOS was extended to June 30, 2020.

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