•  Administering NetIM
  • Running Virus Scans on NetIM
  • Running Backup Services on NetIM
  •  Using the NetIM SAVE_RESTORE Utility
    • Using SAVE_RESTORE export
    • Using SAVE_RESTORE import to Restore from Backup
    • Using SAVE_RESTORE import to Create a Near-Replica of Your Primary NetIM
    • SAVE_RESTORE Limitations
  •  Starting and Stopping Core NetIM Services
    • Starting and Stopping Core NetIM Services from the UI
    • Starting the Core NetIM Web Service from the Command Line
    • Starting All CoreNetIM Services from the Command Line
    • Stopping All CoreNetIM Services from the Command Line
  •  Working with General NetIM Settings
    • Update Model
    • Export Model
    • Delete All Links
  • Automatic Update of Device Configuration Data
  • User Management of Stale Network Data
  • Important Core NetIM Files and Directories
  •  Generic Metrics Import
    •  Generic Metrics Collector Best Practices and File Formatting Requirements
      • Rules for the Naming and Handling of Generic Metric Files
      • Rules for Correct Formatting of Generic Metric Files
      •  Metric Sample Data Headers
        • Metric Classes
        • Target Info Header
        • Metric Samples
      • Example Metric File
  • Exporting Metric Data
  •  Backing Up and Restoring Network Data
    •  Exporting the NetIM Core Database
      • Exporting the NetIM Core Database
      • Exporting the NetIM Core Database without Metric Data
      •  Customizing a Core Database Export
        • Verifying Core Database Table Patterns
        • Exporting the Core Database without Metrics and with Additional Exclusions
        • Exporting the Core Database with Selected Tables Included
        • Exporting the Core Database without Metrics Except Some Metric Classes
        • Can I specify both exclusions and inclusions of tables in the same export command?
    • Importing the NetIM Core Database
  •  Saving and Restoring NetIM Settings
    • Exporting NetIM Configuration Settings (User Interface Method)
    • Exporting NetIM Configuration Settings (Command Line Method)
    • Importing NetIM Configuration Settings (User Interface Method)
    • Importing NetIM Configuration Settings (Command Line Method)
  •  Securing the Communication Between NetIM and Other SteelCentral Solutions
    • Configuring NetIM for Encryption by HTTPS
    • Switching from HTTPS Back to HTTP Mode
    • Designating the Security Directory (for the Keystore and Certificates)
    • Requiring Username and Password Authentication
    • Exempting External Applications from the Authentication Requirement
  •  Launching NetIM from an External Application
    •  Model Query
      • Model Query Example
    • Top-N Metrics Query
  •  Working With User Accounts and Authentication
    • User Roles
    • Adding, Modifying, Deleting, and Logging Out Users
    • Tracking User Logins
  •  Configuring SAML Authentication
    • Enabling and Disabling SAML Using the CLI
  • Configuring TACACS+ Authentication
  • Working With Interface Speed Overrides
  • Launching to Custom External Links
  • Overriding Element Names
  • Working with Scheduled Jobs
  •  Using Bulk Import
    • Bulk Import Limitations
    • Working with Bulk Import
  • IP Forwarding Table Collection
  • Working with Custom Scripts
  •  Checking System Status
    • The System Status Page
    •  NetIM Infrastructure Page
      • Node Summary Tab (default)
      • Node Details Tab
      • Key Metrics Tab
      • Service Metrics Tab
      • Elastic Metrics Tab
      • Services Tab
      • Swarm Details Tab
      • Advanced Tab
  • Adding a Message to the Login Screen
  • The NetIM Administrative Shell
  • Configuring NetIM 2.x with a Certificate Authority Signed Certificate
•  Device Info File
  • Input/Output Directory
  • Delimiter
  • Export Modes
  • Import Modes
  •  Format of a Device Info File
    • Header
    • Comments
    • Delimiter
    • Required Fields
    • Field Descriptions
  • Examples of a Device Info File
•  Advanced Methods for Creating Device Entries
  • Manually Creating a Device Entry
  •  Importing and Exporting Device Entries
    • Exporting a Device Entries File
    • Importing a Device Entries File
•  Controlling Direct Collection
  • Accessing the Device Manager
  •  Working with Device Entries
    • What Is a Device Entry?
    • Viewing Device Entries
    • Filtering Device Entries
    • Saving Column Layout
    •  Components of a Device Entry
      • Device Management View
    • Required Credentials for CLI (AppNetwork Path Analysis) and SNMP and/or WMI (Metric Polling)
    • Creating, Modifying, and Deleting Device Entries
  • Group/Site Creation, Member Editing, and Member Deletion
  • Controlling Collection Using the Active Flag and Collection Settings
•  Monitoring and Troubleshooting Direct Collection
  •  Monitoring Direct Collection from the Device Manager
    •  Monitoring Collection Status from the Device Table
      •  Perusing the Columns of the Device Table
        • View SNMP Collection Status Columns
        • View WMI Collection Status Columns
      • Using the Views Filter
    • Viewing CLI, SNMP, and WMI Collection History
  • Monitoring Direct Collection on the System Event Dashboard
  • Monitoring Collection Status on the Collection Status Page
  •  Troubleshooting Direct Collection Problems
    • Reset Connection Statistics
    • Autoconfigure Devices
    •  Troubleshoot SNMP Collection
      • Troubleshooting ‘SNMP Collection Not Attempted’
      • Troubleshooting ‘SNMP Connection/Login Failed’
      • Troubleshooting ‘SNMP Collection Failed’
      • SNMP Troubleshooting Using the Built-In MIB Browser
•  Using the System Event Dashboard
  •  Using Dashboard Controls
    • Refreshing System Event Dashboard Display
    • Filtering System Event Dashboard Display
    • Viewing the Message of the Day
  • Dashboard tab
  • Event Details tab
  • Message Center tab
•  Configuring User-Defined Metrics
  • Defining a Metric Class Using the User-Defined Metrics Wizard
•  Custom Attributes
  • Creating a Custom Attribute
  • Viewing an Object’s Custom Attributes
•  Monitoring Polling and Collection Status
  •  The Poller Status Page
    • Accessing the Poller Status Page
    • Working with the Poller Status Page
    • Poller Actions During Initialization/Refresh
    • Poller Actions During Polling
  •  The Collection Status Page
    • Accessing the Collection Status Page
    •  Working with the Collection Status Page
      • Related Links
•  NetIM Status and Core Server Management
  • Accessing the Core Server Management Page
  • Stopping and Starting NetIM Processes
  • Configuring Debug Settings
  • Allocating Memory to NetIM
•  How NetIM Infers Links and Connections
  •  Concepts
    • Inference of Connections by Inference Engines
    • Link Merging
    •  Duplicate IP and/or MAC Addresses
      • Duplicate IP Addresses
      • Duplicate MAC Addresses
    •  Module Containment for Routing Switches
      • Inferring Module Containment Using Serial Number
      • Inferring Module Containment Using Shared MAC Address
      • Missing Chassis or Routing Module
    • Group-based Inference
    • Layer 2 and Layer 2/Layer 3 Inference
    • Inference of Aggregate Links
•  Built-In Metrics
  • Retention Schemes
  •  Descriptions of Built-In Metrics
    • CPU Utilization
    • Device Availability
    • Device Statistics
    • Device Status
    • Host Device State
    • Host Disk Usage
    • Host Software Performance and Status
    • Host System Statistics
    • Memory Usage
    • ATM PVC Throughput
    • CoS Based Discards
    • CoS Based Interface Throughput
    • Ethernet Statistics
    • Interface Availability
    • Interface Errors and Discards
    • Interface Status
    • Interface Utilization and Throughput
    • Interface Media Calls
    • Juniper LSP Throughput
    • IP SLA Latency
    • IP SLA Latency and Jitter
  •  WMI-Specific Built-In Metrics
    • Domain Controller
    • IIS Webservice
    • Microsoft Message Queuing
    • SQL Server
    • Windows Services
    • Windows System
    • SharePoint ASP.NET
    • SharePoint SQL Databases
    • SharePoint SQL Statistics
    • SharePoint SQL Locks
    • SharePoint SQL Latches
    • SharePoint SQL Plan Cache
    • SharePoint Search
    • SharePoint Search Indexer
•  Metric Classes by Vendor/Device Type
  • Universal Metric Classes
  • Metric Classes By Vendor/Device Type
  • Metric Classes By Metric Class Group
•  System-Defined Device Drivers
  • CLI Commands Included in System-Defined Device Drivers
  • Supported IPv4 IP Route Commands
  •  Additional Information on Device Support
    • Riverbed SteelConnect Gateways
    • Fortinet Fortigate Firewalls
    • Palo Alto Networks Next Generation Firewalls
    •  Arista Networks EOS-based Devices
      • Segment Routing Support for NetPlanner
•  Best Practices for Selenium Testing
  • Workflow for Creating a Selenium Test
  •  Best Practices for Recording and Optimizing a Selenium Test
    • Timeout on individual Selenium Test Steps
    • Using the Open and WaitFor Commands
    • What does the base URL map to?
    • WaitFor Commands
    • Using xpath commands
    • Firefox versions
• Supported APIs
•  NetIM Best Practices and Troubleshooting
  •  NetIM Best Practices
    •  Data Import
      •  Hostname Changes
        • Device Duplication
        • Impact on Device Groups
      •  Naming Conventions
        • Hostname and System Name Restrictions
        • Interface Description Restrictions
      • Duplicate IP Addresses
      • Duplicate MAC Addresses
    • Report Export Service
    • Database Access
  •  Common Problem Scenarios
    • Installation and Product Startup Problems
    •  Licensing Problems
      • Rebooting the NetIM Host
      •  Cannot Obtain a License When Starting NetIM
        • Scenario:
        • Recovery:
        • Collect Debug Information:
      •  Services Shut Down Due to License Problems
        • Scenario:
        • Recovery:
    •  Configuration Problems
      •  Cannot Communicate with the Target Network
        • Scenario:
        • Possible Causes:
        • Verify Setup:
        • Verify Access:
        • Collect Debug Information:
      •  Configuration Files are Not Collected for a Specific Device
        • Scenario:
        • Verify Setup:
        • Verify Access:
        • Retest the Device:
        • Autoconfigure the Device:
        • Collect Debug Information:
      •  MIB Data is Not Collected for a Specific Device
        • Scenario:
        • Verify Setup:
        • Verify Access:
        • Verify SNMP:
        • Autoconfigure the Device:
        • Collect Debug Information:
    •  Operation Problems
      •  Services Halt and Database Error Events Appear in the Event Dashboard
        • Scenario:
        • Causes:
        • Recovery:
        • Collect Debug Information:
      •  Unexpected Devices are Present in the Network Database
        • Scenario:
        • Verify Setup:
        • Collect Debug Information:
      •  Device Asset Information is Not Collected for a Device
        • Scenario:
        • Possible Causes:
        • Collect Debug Information:
  •  Troubleshooting Operations
    • Locating NetIM Release Information
    • Generating Snapshot of NetIM Configuration
    • Testing NetIM Database Configuration
    • Testing Connection to a Database
    •  Creating Compressed File of NetIM Logs for Technical Support
      • Usage of Logpacker Utility
  •  Troubleshooting WMI
    • Which WMI Namespaces and Classes Does NetIM Access for Polling?
    • How Do I Run PowerShell Commands to Confirm That ROOT Namespace Access Is Enabled on Devices Targeted For Netim V2.x WMI Polling?
    • Resolving Issues with PowerShell Remoting and WMI
    • How Do I Run the WMITEST Utility on NetIM 2.x Core?
    • Metrics Data Not Visible in WMI Polling Even After Successful Poller/Collection Status
    • WMI Login Fails On NetIM 2.3 If a User Password Contains a Special Character
    • Troubleshooting Issues with Adding WMI-Enabled Devices
    • Troubleshooting winrm Firewall Exception
    •  WMI and NetSensor Troubleshooting
      •  Common Issues and Solutions
        • There are no interfaces present on the device in NetSensor but I do see system level information.
        • The Windows device is encountering high CPU when WMI metrics are polled. *
        • All WMI metrics are not getting polled even though they are enabled for polling.
        • I have another product that's polling WMI on the devices just fine. Why isn't NetSensor able to poll these devices?
        • WMI uses a range of source ports when communicating How do I restrict this to specific TCP ports in order to allow WMI polling/collecting for devices accessible only through a firewall?
        • What are the key logs and reports I should check if issues are encountered.
    • WMI Logging
    •  WMI Troubleshooting Tools
      • WMITest Tool
      • WMI Error Codes
      • WMI Explorer
      • PowerShell
  • Contact Technical Support

Administering NetIM

NetIM Best Practices and Troubleshooting