Getting Help

Overview of the Management Console : Using the Management Console : Getting Help

Getting Help

The Help page provides these options:

• Online Help - View browser-based online help.

• Technical Support - View links and contact information for Riverbed Support.

• Appliance Details - View appliance information such as model number, hardware revision type, and serial number currently installed on the appliance.

• Software Version(s) - View the RiOS version and build number. On SteelHead EXs, view the SteelHead EX version and build number.

On SteelHead EXs, view the SteelFusion Edge version.

• ESXi - On SteelHead EXs, view the running ESXi version, the original ESXi version, and the support status. The support status indicates the level of Riverbed support available for the appliance:

• Supported - Indicates full Riverbed support for the current ESXi version.

• Limited Support - Indicates that the appliance is running an ESXi version that is newer than the version supported by RiOS, resulting in limited Riverbed support. VSP services are running but might not be functioning correctly.

• Unsupported - Indicates that the appliance is running an unsupported ESXi version. VSP services are blocked.

• Unknown - Indicates that the appliance cannot retrieve the ESXi version. ESXi might be disconnected or is not installed. VSP services are blocked.

• MIB Files - View Riverbed and appliance MIB files in text format.

Displaying Online Help

The Management Console provides page-level help for the appliance.

To display online help in the Management Console

• Click the question mark (?) icon next to the page title. The help for the page appears in a new browser window.

Downloading Documentation

The Riverbed Support site contains PDF versions of the SteelHead Management Console User’s Guides and the Riverbed Command-Line Interface Reference Manual.

To download the PDF versions of the user’s guide or command-line interface reference manual

1. Select Help in the menu bar to display the Help page.

2. Click the link next to Documentation: https://support.riverbed.com/docs/index.htm

The Support site appears.

3. Select the product name.

4. Select the product version from the Display Version drop-down list.

5. Select PDF or HTML next to the document name to download the document.

Next Steps

This table describes a basic approach to configuring the SteelHead.

Task	Reference
1. Become familiar with basic and advanced deployment types.	SteelHead Deployment Guide
2. Make decisions about where to deploy SteelHeads, and what features to use.	Riverbed Professional Services
3. Install appliances and optional interface cards.	SteelHead Installation and Configuration Guide Network and Storage Card Installation Guide
4. Configure optimization traffic with in-path rules.	Configuring In-Path Rules
5. Enable optimization features related to your deployment.	Configuring SSL Server Certificates and Certificate Authorities (if applicable) Configuring Optimization Features Configuring Network Integration Features (if applicable)
6. Define your applications, QoS profiles, and view of all available networks for use with application-level Quality of Service (QoS) and WAN path selection.	Defining a Hybrid Network Topology
7. Distribute administrative responsibility by configuring secure access for other administrators, monitor users, or other types of users you choose to create.	Configuring General Security Settings (if applicable)
8. Modify default system administration settings.	Configuring Alarm Settings (if desired)
9. Modify host and network settings you initially set with the installation wizard.	Modifying Host and Network Interface Settings (if desired)
10. Save your configuration changes and restart services as necessary.	Starting and Stopping the Optimization Service (as necessary) Managing Configuration Files (as necessary)
11. View logs and reports to verify your deployment.	Viewing Current Connection Reports
12. Troubleshoot (if necessary).	SteelHead Deployment Guide Riverbed Support