Service Performance Report

The Service Performance Report can be run from the Services > Reports menu or from the Reports > All Reports page. It reports how well a service or a sub-component of a service has performed. This shows the current trends of the service and provides historical information about how the service performed over a specified time such as a week, month, quarter or year.

The Service Performance Report page has three sections:

• Report Criteria

• Summary

• Service Breakdown

All sections have menus for actions that can be performed on the section.

Report Criteria

The Report Criteria section allows you to select a service, service segment, location, metric category, or metric to report on. You can also limit the report to a time frame. The section includes the following subsections:

• Select Policy - an expandable and collapsible tree diagram of service, service segment, location, metric category, and metric policies.

• Report on - sets the time frame of the report.   more

• Additional Criteria - provides lists for limiting the report to a selected location and a selected metric category.

• Report Format - determines whether the report includes a detailed service breakdown section.

Summary of Events

The Summary section of the report includes:

• Service Summary - this table show the following values for the time frame of the report:

• • Percent of time the system is available, which is defined as Normal health status.

  • Number of events that occurred.

  • Average duration of the events.

  • Duration of the worst event.

  • Element of the service that caused the most events.

• Service Map - a graphical representation of the service.   more

• Service Health Breakdown - percentage of time that the service was in normal operation and alert conditions.

• Service Health Breakdown by <time> - percentage of time that the service was in normal operation and alert conditions, broken out by smaller units of time than the time frame of the report. For example, the report for a week displays the performance for each day for which data is available.

• Number of Events per <time> - number of events that occurred, broken out by smaller units of time than the time frame of the report. For example, the report for a week displays the performance for each day for which data is available.

• Average Event Duration by <time> - the average duration of events broken out by smaller units of time than the time frame of the report.

Service Breakdown

If this section is enabled in the Report Criteria section, it displays the performance of the service, service segment, location, metric category, and metric in an expandable and collapsible tree table, as selected in the diagram in the Report Criteria section.

For additional detail, choose Add/Remove Columns from the menu for the section. This opens the column chooser. Double-click a metric in the column chooser to add it to the table.

The columns in the table are sortable. Additionally, you can right-click the name of a service and run a service report on it.

Menu options

The Service Performance Report page includes both page-level menus and section-level menus.

Page-level menus

The Templates menu is at the upper right corner of the Report Criteria section. The Report Options menu is at the upper right of the report results section.

• Templates - save or schedule the report; save, reset or load a template for the report   more

• Report Options - save, schedule, print, email or export the report   more

Section-level menus

Section-level menus appear as a down-arrow following the title of the section. Which menu options are available depends on whether the section is a pie chart, bar chart, or table.   more

Service reports