Service maps
A service map illustrates the relationships between the components of the network that are delivering the service and the connections between them. Services are monitored in terms of service segments, which are used for monitoring, reporting and alerting. A service segment is defined by a client component, a server component, and the applications and ports in use between them.
Service segments are displayed on a service map. Each segment is displayed with a label that identifies it. You can right-click a component or an application/port connection between two components for a menu of reporting options.
The line representing the applications and ports in use between two components can be displayed in color. Lines are green to indicate normal traffic between components. They are red to indicate alert conditions. All lines are gray until enough data has been collected to determine their health status. If health monitoring is not configured, and on reports that do not include health status, the lines are black.
You can display the service map in several layout formats and adjust the layout by dragging and dropping components. The layout cannot be changed if Show non-interactive Connection Graph is selected in the Miscellaneous section of the Administration > User Preferences page. more
The menu in the title bar of the service map enables you to:
-
Edit settings – control the size and layout format for displaying the network components more
-
Export to CSV – export the data from the display to a file in comma-separated value format
-
Export to PDF – export the display to an PDF file
-
Export to SVG – export the display to a file that can be opened by Microsoft Visio. Some editing is supported in Visio, but connections are not automatically maintained when components are moved.
-
Reroute Edges – clean up the diagram after you have made layout adjustments. This improves the display of connections between network components without moving the network component displays.
Service maps are available on the Dashboard page and in service reports. When you save, print or email a report that contains a service map, the display includes any zooming, panning, scaling, or layout modifications that you have made. The display can be either embedded in the email or attached as a PDF file. The display remains scaled and retains your layout modifications.
Controlling the display of a service map