Troubleshooting the Client Service
If optimization is failing, restart the service. The procedures described here will help you do that.
To restart the service on Windows
1. In the client system tray, click the Client Accelerator software icon to open the Client Accelerator GUI.
2. In the controller, click Support.
3. Under Restart Client Accelerator, click Restart.
4. In the controller, click Status.
5. Check whether the monitor process is running. If it is, this message is displayed: Healthy
To restart the service on Mac
1. In the Finder, search for Riverbed Client Accelerator.
2. Select the Riverbed Client Accelerator.
3. Choose Support > Restart Client Accelerator.
4. Select Status, and then check whether the monitor process is running. If it is, this message is displayed: Healthy.
Verify that the monitor process is running
The monitor is a service that communicates with the controller and starts the optimization process.
To verify that the monitor process is running
1. In the system tray, click the Riverbed Client Accelerator icon.
2. Click Status.
3. Under Current Controller, check whether the monitor is running. If the monitor is not running, this message is displayed: Unable to connect to monitor
4. Click Support.
5. Click Restart.
6. Click Status, and then check whether the monitor process is running. If it is, this message is displayed: Healthy
Verify that the service is connected to the controller
In the Client Accelerator service’s GUI, under Settings, verify that the service is connected to the Client Accelerator.
To verify that the service is connected to the controller
1. In the client system tray, click the Riverbed Client Accelerator icon.
2. Click Status. If the service is connected to the controller, this message is displayed: Connected
Test the service’s connection to the controller
In the controller, test whether the service is connecting to the controller.
To verify that the service is connecting to the Client Accelerator Controller
1. In the system tray, click the Riverbed Client Accelerator icon.
2. Click Settings.
3. Under Configure Client Accelerators, click Configure.
4. Select the controller that you want to verify and click Test.
It takes approximately 30 seconds for the client to connect with the controller (after you have VPN connectivity). If after 30 seconds, the client GUI still indicates that Client Accelerator endpoint is not connected to the Client Accelerator, perform
Step 5.
5. Under Restart Client Accelerator Client, click Restart, and then click Yes
Verify that there is enough free disk space for the data store
To verify whether there is enough free disk space for the data store
1. In the client system tray, click the Riverbed Client Accelerator icon.
2. Click Status.
If this message appears, the optimization process is not running: Critical
3. Open the Windows Task Manager.
4. Click Processes and look for the rbtsport.exe process.
If the process is not running, return to the service’s GUI and click Support.
5. Click View Log, and then look for this message:
Insufficient disk space for seg store
If you don’t have enough disk space, reduce the data store size value by performing these tasks:
– Click Settings.
– Under Resource Allocation, select a smaller data store size from the drop-down list.
Verify that the connections are optimized
To verify that connections are optimized, your system administrator must
1. Log in to the Management Console.
2. Choose Reports > Endpoints: Endpoint Report.
3. Click the username in the endpoints list.
4. Under General Information, check the connection status.