Welcome
  
Welcome
This guide describes why and how to configure Riverbed appliances with common protocols.
Readers should be familiar with administering and managing WANs, and familiar with common networking protocols such as TCP, CIFS, Citrix, HTTP, Lotus Notes, MAPI, NFS, FTP, and SSL/TLS.
About product terminology
Here’s a description of product names and related terms with their abbreviations. You’ll need to know these as you read this guide.
Term
Abbreviation
Meaning
SteelHead
SteelHead Cloud
N/A
The physical or virtual appliance that, together with other appliances, provides acceleration and other services.
SteelHead Central Controller
SCC
The management component used to create and push policies to managed appliances. Also provides reporting capabilities.
SteelHead SaaS Manager
SSM
The multitenant management component of the Riverbed-hosted cloud acceleration service.
SteelHead Mobile solution
N/A
The multiproduct solution for accelerating applications end-to-end from the data center or cloud to user endpoint devices.
Management Console
N/A
The graphical user interface (GUI) used to manage appliances.
Riverbed Optimization System
RiOS
The acceleration service.
Some products are available in virtual form factor. Where it is necessary to distinguish the virtual from the physical form factor, “(Virtual Edition)” or “-v” is appended to the product name. Where this distinction is unnecessary, the standard product name is used.
About document conventions
This guide uses this standard set of typographical conventions:
Convention
Meaning
italics
Within text, new terms and emphasized words appear in italic typeface.
boldface
Within text, CLI commands, CLI parameters, and REST API properties appear in bold typeface.
Monospace
Code examples appear in monospace font:
amnesiac > enable
amnesiac # configure terminal
< >
Values that you specify appear in angle brackets:
interface <ip-address>
[ ]
Optional keywords or variables appear in square brackets:
ntp peer <ip-address> [version <number>]
{ }
Elements that are part of a required choice appear in braces:
{<interface-name> | ascii <string> | hex <string>}
|
The pipe symbol separates alternative, mutually exclusive elements of a choice. The pipe symbol is used in conjunction with braces or brackets; the braces or brackets group the choices and identify them as required or optional:
{delete <filename> | upload <filename>}
About documentation and release notes
You can find the most current version of all Riverbed documentation on the Support site at https://support.riverbed.com.
See the Knowledge Base for any known issues, how-to documents, system requirements, and common error messages. You can browse titles or search for keywords and strings. To access the Knowledge Base, log in to the Support site at https://support.riverbed.com.
Each software release includes release notes. The release notes list new features, known issues, and fixed problems. To obtain the most current version of the release notes, go to the Software and Documentation section of the Support site at https://support.riverbed.com.
Examine the release notes before you begin the installation and configuration process.
Contacting Riverbed
This section describes how to contact departments within Riverbed. For some products, you might need to provide your Support ID. You can find this on the Help page of your product’s Management Console.
• Technical support—Problems installing, using, or replacing Riverbed products? Contact Support or your channel partner who provides support. To contact Riverbed Support, go to https://support.riverbed.com/content/support/contact_support.html for a list of toll-free phone numbers in your area.
• Professional services—Need help with planning a migration or implementing a custom design solution? Contact Professional Services. Email proserve@riverbed.com or go to https://www.riverbed.com/services/index.html.
• Documentation—Have suggestions about Riverbed’s online documentation or printed materials? Send comments to techpubs@riverbed.com.