Welcome

Welcome, and thank you for using our products. This guide describes how to install and configure the Edge appliance on ESXi and is written for system administrators familiar with managing virtual environments, LANs, and WANs using common network protocols. You should also be familiar with using the Riverbed command-line interface (CLI).

Term	Abbreviation	Meaning
SteelHead SteelHead (Virtual Edition)	N/A	The physical or virtual appliance that, together with other appliances, provides optimization and other services.
SteelCentral Controller for SteelHead	SCC	The management component used to create and push policies to managed appliances. Also provides reporting capabilities.
SteelHead Resilient Storage	SteelHead RS	The storage acceleration solution.
Edge	Edge	The appliance located at your network’s edge locations, such as branch offices.
Core	Core	The appliance located at your data center locations.
Management Console	N/A	The graphical user interface (GUI) used to manage appliances.
Riverbed Optimization System	RiOS	The optimization service.

Some products are available in virtual form factor. Where it is necessary to distinguish the virtual from the physical form factor, “(Virtual Edition)” or “-v” is appended to the product name. Where this distinction is unnecessary, the standard product name is used.

Convention	Meaning
italics	Within text, new terms and emphasized words appear in italic typeface.
boldface	Within text, CLI commands, CLI parameters, and REST API properties appear in bold typeface.
Monospace	Code examples appear in monospace font: amnesiac > enable amnesiac # configure terminal
< >	Values that you specify appear in angle brackets: interface <ip-address>
[ ]	Optional keywords or variables appear in square brackets: ntp peer <ip-address> [version <number>]
{ }	Elements that are part of a required choice appear in braces: {<interface-name> \| ascii <string> \| hex <string>}
\|	The pipe symbol separates alternative, mutually exclusive elements of a choice. The pipe symbol is used in conjunction with braces or brackets; the braces or brackets group the choices and identify them as required or optional: {delete <filename> \| upload <filename>}

See the Knowledge Base for any known issues, how-to documents, system requirements, and common error messages. You can browse titles or search for keywords and strings. To access the Knowledge Base, log in to the Support site at https://support.riverbed.com.

Each software release includes release notes. The release notes list new features, known issues, and fixed problems. To obtain the most current version of the release notes, go to the Software and Documentation section of the Support site at https://support.riverbed.com.

This section describes how to contact departments within Riverbed. For some products, you might need to provide your Support ID. You can find this on the Help page of your product’s Management Console.

• Technical support—Problems installing, using, or replacing Riverbed products? Contact Support or your channel partner who provides support. To contact Riverbed Support, go to https://support.riverbed.com/content/support/contact_support.html for a list of toll-free phone numbers in your area.

• Professional services—Need help with planning a migration or implementing a custom design solution? Contact Professional Services. Email proserve@riverbed.com or go to https://www.riverbed.com/services/index.html.