Preface
  
Preface
Welcome to the Getting Started Guide. This guide provides you with the basic steps for installing and configuring your appliance.
Read this preface for an overview of the information provided in this guide and for an understanding of the documentation conventions used throughout. This preface contains the following sections:
•  Hardware and Software Dependencies
•  Safety Guidelines
•  Declaration of Similarity
•  Documentation and Release Notes
•  Contacting Riverbed
Hardware and Software Dependencies
The following table summarizes the hardware and software requirements for RiOS.
SteelHead
Hardware and Software Requirements
SteelHead
19-inch (483 mm) two-post or four-post rack. (CX255, CX555, CX570, CX755, CX770, 150, 250, and 550 appliances do not require a rack.)
SteelHead Management Console
Any computer that supports a Web browser with a color image display.
The Management Console has been tested with all versions of Chrome, Mozilla Firefox Extended Support Release version 38, and Microsoft Internet Explorer 11.
Note: Javascript and cookies must be enabled in your Web browser.
SteelCentral Controller for SteelHead Mobile
Hardware and Software Requirements
Mobile Controller
19-inch (483 mm) two-post or four-post rack.
Mobile Controller Console
Any computer that supports a Web browser with a color image display.
The SteelCentral Controller for SteelHead Mobile has been tested with Mozilla Firefox Extended Support Release version 38, and Microsoft Internet Explorer 11.
Note: JavaScript and cookies must be enabled in your Web browser.
Note: If you want to encrypt your communication, you must have an SSL-capable browser.
No specific operating system is required.
SteelHead Mobile
•  Operating Systems - Mobile Controller v4.5.1 and later supports:
–  Windows 8.1 (32-bit and 64-bit versions) and Windows Server 2012.
–  Windows 8.1 (32-bit and 64-bit versions), and Windows Server 2008, Windows 8 (32-bit and 64-bit versions), Windows XP (32-bit versions only), and Vista and Windows 7 (32-bit and 64-bit versions).
–  macOS 10.12 Sierra, Mac OS X 10.11, 10.10, 10.9, Mac OS X v10.8 (Intel only), v10.7, v10.6.
•  CPU - Celeron, 650 MHz, 256 MB of RAM.
•  Memory - At least 256 MB of disk space for the data store.
Important: Carefully consider the data store size for your SteelHead Mobile clients. Changing the data store size later requires clearing the data store, which temporarily slows performance.
•  SteelHead - At least one SteelHead is required, running RiOS v4.x or higher.
•  Mobile Controller - Either the physical appliance or the Virtual Steelhead Mobile Controller for RSP (Mobile Controller-v).
•  Concurrent Clients Supported per Mobile Controller - 4000 for the physical appliance or 100 for Mobile Controller-v.
•  VPN Compatibility - For detailed VPN specifications, see the SteelCentral Controller for SteelHead Mobile User’s Guide or https://supportkb.riverbed.com/support/index?page=content&id=S14999.
•  Wireless PC Card Compatibility - Many major vendors, including Verizon, Sprint, and AT&T. This is a partial listing. Wireless PC Card compatibility might be affected by hardware and driver versions, bundled software, and other factors.
If you are enforcing outbound security, your firewall must allow the following client application components:
•  For Windows - rbtdebug.exe, rbtmon.exe, shmobile.exe, and rbtsport.exe
•  For Mac OS X - rbtdebug, rbtmond, rbtsport, and rbtuseragentd
The Windows Mobile Client software must be installed on a NTFS file system. Mobile Controller does not support installation on a FAT or FAT32 file system.
Administrator privileges are required to install SteelHead Mobile software. Limited or standard user privileges are required to run or upgrade the software.
You can have no more than one SteelHead Mobile software installation per endpoint. Fast user switching is also not supported.
Ensure that the VPN tunnel is not optimized. If the VPN tunnel uses TCP for transport, when you configure the acceleration policy, add a pass-through rule for the VPN port number connected to by the client. Depending on your deployment scenario, this rule might be the first rule in the in-path list.
VPNs that use IPSec as the transport protocol do not need a pass-through rule. IPSec is its own non-TCP/IP protocol and, by default, the SteelHeads do not optimize it.
SteelCentral Controller for SteelHead
Software and Hardware Requirements
SteelCentral Controller for SteelHead (SCC)
19-inch (483 mm) two-post or four-post rack.
SCC
Any computer that supports a Web browser with a color image display.
The Management Console has been tested with Mozilla Firefox v38 and Microsoft Internet Explorer v11.
NOTE: JavaScript and cookies must be enabled in your Web browser.
Interceptor
Software and Hardware Requirements
SteelHead Interceptor
19-inch (483 mm) two-post or four-post rack.
Four post rails with the following dimensions are included.
•  Standard minimum depth: 27 5/8 inches
•  Standard maximum depth: 33 1/2 inches
•  Maximum depth (only one of two rivets in the slider): 38 inches
•  With replacement bracket: 17 to 27 inches
Interceptor Management Console
Any computer that supports a Web browser with a color image display. The Management Console has been tested with Mozilla Firefox v31 and Microsoft Internet Explorer v80 and v9.0. and Google Chrome
JavaScript and cookies must be enabled in your Web browser.
RiOS CLI
Software Requirements
Operating System Requirements
One of the following:
•  An ASCII terminal or emulator that can connect to the serial console (9600 baud, 8 bits, no parity, 1 stop bit, and no flow control).
•  A computer with a Secure Shell (SSH) client that is connected by an IP network to the appliance Primary interface.
•  Secure Shell (SSH). Free SSH clients include PuTTY for Windows computers, OpenSSH for many UNIX and UNIX-like operating systems, and Cygwin.
Safety Guidelines
Follow the safety precautions outlined in the Safety and Compliance Guide when installing and setting up your appliance.
Important: Failure to follow these safety guidelines can result in injury or damage to the equipment. Mishandling of the equipment voids all warranties. Please read and follow safety guidelines and installation instructions carefully.
The Safety and Compliance Guide contains the safety information in English and other languages. Before you install, operate, or service your appliance, you must be familiar with the safety information. Refer to the Safety and Compliance Guide if you do not clearly understand the safety information provided in the documentation.
Declaration of Similarity
The following regulatory categories group similar Riverbed appliances:
Regulatory Name
Marketing Name
DTABA
SteelHead 150, 250, 550, CX555, CX755
DTADA
SteelHead CX255
DTADB
SteelHead CX570, CX770
SteelCentral Controller for SteelHead Mobile 9000
SteelCentral Controller for SteelHead 1000
1UABA
SteelHead 1050, 2050
SteelCentral Controller for SteelHead 8150
SteelCentral Controller for SteelHead Mobile 8650
1UACA
SteelHead EX1160, CX1555
1UAEA, E10S
SteelHead EX560, EX760
1UAGA
SteelHead CX3070
2UACA
SteelHead EX1260
2UACB
SteelHead CX5055, CX7055, DX8000, EX1360
2UAGB
SteelHead CX5070 and CX7070
SteelHead Interceptor 9600
3UABA
SteelHead 501, 601, 5050, 6050
SteelHead Interceptor 9350
3UABB
SteelHead 701, 7050
Documentation and Release Notes
To obtain the most current version of all Riverbed documentation, go to the Riverbed Support site at
https://support.riverbed.com.
If you need more information, see the Riverbed Knowledge Base for any known issues, how-to documents, system requirements, and common error messages. You can browse titles or search for keywords and strings. To access the Riverbed Knowledge Base, log in to the Riverbed Support site at
https://support.riverbed.com.
Each software release includes release notes. The release notes identify new features in the software as well as known and fixed problems. To obtain the most current version of the release notes, go to the Software and Documentation section of the Riverbed Support site at https://support.riverbed.com.
Examine the release notes before you begin the installation and configuration process.
Contacting Riverbed
This section describes how to contact departments within Riverbed.
•  Technical support - If you have problems installing, using, or replacing Riverbed products, contact Riverbed Support or your channel partner who provides support. To contact Riverbed Support, open a trouble ticket by calling 1-888-RVBD-TAC (1-888-782-3822) in the United States and Canada or
+1 415-247-7381 outside the United States. You can also go to https://support.riverbed.com.
•  Professional services - Riverbed has a staff of professionals who can help you with installation, provisioning, network redesign, project management, custom designs, consolidation project design, and custom coded solutions. To contact Riverbed Professional Services, email proserve@riverbed.com or go to http://www.riverbed.com/services-training/Services-Training.html.
•  Documentation - The Riverbed Technical Publications team continually strives to improve the quality and usability of Riverbed documentation. Riverbed appreciates any suggestions you might have about its online documentation or printed materials. Send documentation comments to techpubs@riverbed.com.