Welcome to the Riverbed SaaS Accelerator Manager User Guide. Read this preface for an overview of the information provided in this guide, the documentation conventions used throughout, and contact information.
This preface includes these sections:
About this guide
Documentation and release notes
Contacting Riverbed
About this guide
The Riverbed SaaS Accelerator Manager User Guide describes the Riverbed Software as a Service (SaaS) acceleration service managed by the Riverbed SaaS Accelerator Manager (SAM).
SaaS Accelerator replaces the Legacy Cloud Accelerator and provides a Riverbed end-to-end solution with simplified deployment and certificate management.
Reading this guide will provide you with an overview of the SaaS Accelerator, a checklist for setup and configuration, instructions for deployment, and troubleshooting information to solve common issues.
This guide includes information relevant to these products:
Riverbed SaaS Accelerator
Riverbed SteelHead and RiOS
Riverbed SteelHead Mobile
Riverbed SteelCentral Controller for SteelHead (SCC)
SteelFusion Edge
This guide is written for storage and network administrators familiar with SaaS technology and administering and managing WANs using common network protocols such as TCP/IP, CIFS, HTTP, FTP, and NFS.
You must also be familiar with:
using the SteelHead Management Console. For details, see the SteelHead User Guide.
connecting to the RiOS CLI. For details, see the Riverbed Command-Line Interface Reference Manual.
configuring Secure Socket Layer (SSL) on a SteelHead appliance. For details, see the SteelHead User Guide.
Document conventions
This guide uses the following standard set of typographical conventions:
Within text, new terms and emphasized words appear in italic typeface.
Within text, CLI commands, CLI parameters, and REST API properties appear in bold typeface.
Code examples appear in monospace font:
amnesiac > enable
amnesiac # configure terminal
< >
Values that you specify appear in angle brackets: interface <ip-address>
[ ]
Optional keywords or variables appear in brackets: ntp peer <ip-address> [version <number>]
{ }
Elements that are part of a required choice appear in braces: {<interface-name> | ascii <string> | hex <string>}
The pipe symbol separates alternative, mutually exclusive elements of a choice. The pipe symbol is used in conjunction with braces or brackets; the braces or brackets group the choices and identify them as required or optional: {delete <filename> | upload <filename>}
Documentation and release notes
The most current version of all Riverbed documentation can be found on the Riverbed Support site at https://support.riverbed.com.
See the Riverbed Knowledge Base for any known issues, how-to documents, system requirements, and common error messages. You can browse titles or search for keywords and strings. To access the Riverbed Knowledge Base, log in to the Riverbed Support site at https://support.riverbed.com.
Each software release includes release notes. The release notes list new features, known issues, and fixed problems. To obtain the most current version of the release notes, go to the Software and Documentation section of the Riverbed Support site at https://support.riverbed.com.
Examine the release notes before you begin the installation and configuration process.
Contacting Riverbed
This section describes how to contact departments within Riverbed.
Technical support - Problems installing, using, or replacing Riverbed products? Contact Riverbed Support or your channel partner who provides support. To contact Riverbed Support, open a trouble ticket by calling 1-888-RVBD-TAC (1-888-782-3822) in the United States and Canada or +1 415-247-7381 outside the United States. You can also go to https://support.riverbed.com.
Professional services - Need help with planning a migration or implementing a custom design solution? Contact Riverbed Professional Services. Email proserve@riverbed.com or go to http://www.riverbed.com/services/index.html.
Documentation - Have suggestions about Riverbed’s online documentation or printed materials? Send comments to techpubs@riverbed.com.