Welcome
Welcome to the SteelHead SaaS User Guide. Read this preface for an overview of the information provided in this guide, the documentation conventions used throughout, and contact information.
This preface includes these sections:
About this guide
The SteelHead SaaS User Guide describes the Riverbed SteelHead Software as a Service (SaaS) optimization platform. Reading this guide will provide you with an overview of the product, a checklist for setup and configuration, instructions for using the Riverbed Cloud Portal, and troubleshooting information to solve common issues.
This guide includes information relevant to these products:
• Riverbed SteelHead SaaS (SteelHead SaaS)
• Riverbed SteelHead CX appliance (SteelHead CX)
• Riverbed Cloud Portal
Audience
This guide is written for storage and network administrators familiar with Software as a Service (SaaS) technology and administering and managing WANs using common network protocols such as TCP/IP, CIFS, HTTP, FTP, and NFS.
You must also be familiar with:
• using the SteelHead Management Console. For details, see the SteelCentral Controller for SteelHead User Guide.
• connecting to the RiOS CLI. For details, see the Riverbed Command-Line Interface Reference Manual.
• configuring SSL on a SteelHead appliance.
Document conventions
This guide uses this standard set of typographical conventions.
Convention | Meaning |
italics | Within text, new terms and emphasized words appear in italic typeface. |
boldface | Within text, CLI commands, CLI parameters, and REST API properties appear in bold typeface. |
Courier | Code examples appear in Courier font: amnesiac > enable
amnesiac # configure terminal |
< > | Values that you specify appear in angle brackets: interface <ip-address> |
[ ] | Optional keywords or variables appear in brackets: ntp peer <ip-address> [version <number>] |
{ } | Elements that are part of a required choice appear in braces: {<interface-name> | ascii <string> | hex <string>} |
| | The pipe symbol separates alternative, mutually exclusive elements of a choice. The pipe symbol is used in conjunction with braces or brackets; the braces or brackets group the choices and identify them as required or optional: {delete <filename> | upload <filename>} |
Documentation and release notes
To obtain the most current version of all Riverbed documentation, go to the Riverbed Support site at
https://support.riverbed.com.
If you need more information, see the Riverbed Knowledge Base for any known issues, how-to documents, system requirements, and common error messages. You can browse titles or search for keywords and strings. To access the Riverbed Knowledge Base, log in to the Riverbed Support site at
https://support.riverbed.com.
Each software release includes release notes. The release notes identify new features in the software as well as known and fixed problems. To obtain the most current version of the release notes, go to the Software and Documentation section of the Riverbed Support site at
https://support.riverbed.com. Examine the release notes before you begin the installation and configuration process.
Contacting Riverbed
This section describes how to contact departments within Riverbed.
• Technical support - If you have problems installing, using, or replacing Riverbed products, contact Riverbed Support or your channel partner who provides support. To contact Riverbed Support, open a trouble ticket by calling 1-888-RVBD-TAC (1-888-782-3822) in the United States and Canada or +1 415-247-7381 outside the United States. You can also go to
https://support.riverbed.com.
• Professional services - Riverbed has a staff of professionals who can help you with installation, provisioning, network redesign, project management, custom designs, consolidation project design, and custom coded solutions. To contact Riverbed Professional Services, email
proserve@riverbed.com or go to
http://www.riverbed.com/services/index.html.
• Documentation - The Riverbed Technical Publications team continually strives to improve the quality and usability of Riverbed documentation. Riverbed appreciates any suggestions you might have about its online documentation or printed materials. Send documentation comments to
techpubs@riverbed.com.