End-of-Availability (EOA) Notice
SteelHead Optimization Assurance Service
October 4, 2016
1. Announcement Summary
Riverbed Technology hereby announces the End-of-Availability of the following Professional Services product numbers, listed in Table 1. These products will no longer be available for sale effective January 1, 2017. Customers and partners may continue to order these products from Riverbed through December 31, 2016. However, it is recommended that the replacement part numbers, noted in Table 2, be ordered instead.
Table 1 identifies the relevant dates for end-of-availability
|
Product
SKU/Part Number |
Description
|
End of Availability
(Last Order Date) |
|---|
|
|
2. Migration Plan
The SKUs in Table 1 will be replaced with the SteelHead Optimization Audit Service. Please refer to Professional Services literature for full scope and deliverable information:
http://www.riverbed.com/services
Table 2 identifies the relevant product numbers that should be used to replace the EOA products listed above.
| Old Part Number | Old Description | Replacement Part Number | Replacement Description | Availability |
| SVC-PSD-00312 | Basic Optimization Assurance Service for up to 100 SH. Includes a Health Check, standard L1/L2 troubleshooting guideline documentation, and SH upgrade sizing. Service performed remotely. Excludes travel and expenses. | SVC-C-0101-PFPK-0501 | SteelHead Optimization Starter Audit Service | Oct 4, 2016 |
| SVC-PSD-00313 | Standard Optimization Assurance Service for up to 100 SH. Includes Basic service plus up to 5 days of remediation and standard change management guidance documentation. Service performed remotely. Excludes travel and expenses. | SVC-C-0101-PFPK-0502 | SteelHead Optimization Standard Audit Service | Oct 4, 2016 |
| SVC-PSD-00314 | Enterprise Optimization Assurance Service for up to 100 SH. Includes Standard service plus a business value analysis for up to 3 applications. Service performed remotely. Excludes travel and expenses. | SVC-C-0101-PFPK-0503 | SteelHead Optimization Advanced Audit Service | Oct 4, 2016 |
3. End-of-Life Availability Policy
For information on Riverbed’s end-of-availability and end-of-support policy, please see www.riverbed.com/supportpolicy.
4. Additional Information
For additional information regarding this change, please contact the PS Center of Excellence team at ps-coe@riverbed.com