End-of-Availability (EOA) Notice

All L3 partner provided support SKU's (MNT-L3-xxx-xxxx)

For Internal and Partner release December 30, 2011

1. Announcement Summary

Riverbed Technology hereby announces the End-of-Availability (last order date) of all "L3" partner provided support SKUs, effective January 31st 2012. See table 1 for EOA product list. After this date, the Riverbed Authorized Support Partner (RASP) SKUs will be the only partner provided support SKUs available for new orders.

Table 1 identifies the relevant dates for end-of-availability.

2. Migration Plan

Authorized Support Partners
Refer to Table 1 in the Appendix, which maps existing L3 SKUs to RASP SKUs. The RASP SKUs should only be used if the partner is contracted to provide end user support. Authorized partners should continue to order the Riverbed provided support SKUs if Riverbed is being contracted to provide end user support. L3 SKUs will be available for renewals of existing support contracts only.

Non-Authorized Support Partners
The "L" and "M" SKU's are being discontinued for sale to align with our business priorities. We will continue to provide upgrade SKU's from L and M to H. No change: Riverbed provided support SKUs will continue to be the only option available.

3. End-of-Availability Policy

For information on Riverbed's end-of-availability and end-of-support policy, please see www.riverbed.com/supportpolicy.

4. Additional Information

For additional information regarding this change, please contact the RASP program team at rasp@riverbed.com

5. Appendix

Table 1: This table maps the End of Available (last order date) L3 SKUs to their replacement RASP SKUs.