About Volume Snapshot Service support

About Data Protection and Snapshots : About Volume Snapshot Service support

We support Volume Snapshot Service (VSS) through the Riverbed Hardware Snapshot Provider (RHSP) and Riverbed Snapshot Agent. Riverbed Host Tools are installed and implemented separately on the branch office Windows server. The toolkit provides the following services:

• RHSP—Functions as a snapshot provider for the VSS by exposing Core snapshot capabilities to the Windows server. RHSP ensures that users get an application-consistent snapshot.

• Riverbed Snapshot Agent—A service that enables the Edge to drive snapshots on a schedule. This schedule is set through the Core snapshot configuration. For details, see the Core user guide.

In the situation where you might move a LUN from one Windows server to another and then back again to the original Windows server, you will need to restart the Riverbed Snapshot Agent service running on the original Windows server. Failure to do so will mean subsequent snapshots could fail with “ENOTCONN” error for the iSCSI connection, even though the connection is healthy. For more details, go to Knowledge Base article S29011.