•  SteelHead™ SaaS User’s Guide
  •  Preface
    •  About This Guide
      • Audience
      • Document Conventions
    • Documentation and Release Notes
    • Contacting Riverbed
  •  Overview of SteelHead SaaS
    •  About SteelHead SaaS
      • System Components
    •  Deployment Configurations
      • Direct Branch Internet Deployment
      • Back-hauled Internet Deployment
      • Deciding on a Deployment Configuration
    • New Features
    • Supported SaaS Providers
    •  SteelHead SaaS Licensing
      • SaaS Connection and Bandwidth Limits
    • Compatibility with SteelHead Models
  • SteelHead SaaS Quick Start Checklist
  •  Using the Riverbed Cloud Portal
    • Obtaining a Riverbed Cloud Portal Account
    • Logging in to and out of the Riverbed Cloud Portal
    •  Managing Your Portal Account
      • Change Your Password
      • View Event History
      • Configure OAuth
      • View Portal News
      • Download Software
      • Access Riverbed Support
      • View Riverbed Cloud Portal Online Help
      • View Account Information
    • Viewing Your Service Summary
    • Viewing the Appliance Registration Key
    • Viewing SteelHead Service Status
    • Viewing Secure Peering Certificates
    • Viewing Licenses, Available SaaS Platforms, and Proxy Certificates
    •  Viewing Cloud Accelerator Statistics
      • What This Report Tells You
  •  Managing SteelHead SaaS
    • Controlling SaaS Optimization
    • Registering and De-registering Appliances on the Portal
    • Enabling and Disabling Optimization Services on Registered Appliances
    •  Managing SaaS Platforms
      • Obtaining SaaS Optimization Details
    • Specifying General Settings
    • Specifying Certificate Settings
  •  Configuring Cloud Acceleration on an Appliance
    •  Configuring SteelHead SaaS
      • Prerequisites
    • Managing Ports Through a Firewall
    • Modifying Ports in a Port Label
    • Next Steps
  •  Managing Certificates
    • SSL Certificates Overview
    • Prerequisites
    •  Configuring Secure Peers
      • Viewing Cloud-Hosted Peering CA Certificates
      • Viewing Event Log
    •  Configuring SaaS Proxy Certificates
      • Configuring SaaS Platform Settings
      • Configuring Cloud-Hosted CA Signed Proxy Certificates
      • Installing the Certificate in Firefox (Mac and Windows)
      • Safari and Google Chrome for Mac
      • Internet Explorer, Google Chrome and Safari for Windows
      • Configuring Customer CA Signed Proxy Certificates
  •  Deploying SteelHead SaaS With Enterprise Proxy
    • Overview
    • Understanding Chained Interception
    •  Configuring the First Optimization Phase
      • Prerequisites
      • Configuring Peer SSL Certificates
      • Importing the Internal Root Certificate
      • Enabling SSL Proxy Support
      • Enabling SSL Optimization
      • Intercepting SSL Proxy Requests
      • Modifying Ports in a Port Label
      • Configuring Peering Rules
      •  Configuring the SteelHead Appliances for SaaS Providers
        • Configuring the SteelHead Appliances for Microsoft Office 365 (O365) With Outlook
        • HTTP Configuration for Browser-Based Applications
    • Verifying the First Optimization Phase
    •  Configuring the Second Optimization Phase
      • Prerequisites
      • Managing Peer Certificates and Customer-Signed Proxy Certificates
      • Registering Appliances With the Riverbed Cloud Portal
    • Verifying the Second Optimization Phase
  •  Troubleshooting
    • Enabling Info Logging Level
    •  Cannot Invoke and run SteelHead SaaS
      • Solution #1
      • Solution #2
    •  The connections are passed through because there is no SteelHead appliance on the path to the server
      • Solution #1
      • Solution #2
    •  Some connections result in protocol errors
      • Solution
    •  How do I know my traffic is redirected to the SRIP network?
      • Solution
    •  The error message “Inner channel is not secure” appears
      • Solution
    •  When I access the SaaS provider’s Website, my browser displays an error message about the SSL security certificate
      • Solution
    •  A flow collector is configured to capture flow from the WAN port of my SaaS-enabled SteelHead; but the SaaS traffic is not being classified correctly, and the corresponding rbtpipeX_X is not displayed in the Capture Interfaces list
      • Solution
      • The rbtpipeX_X associated with a flow collector that is configured to capture SaaS flow continues to be displayed in the Capture Interfaces list even though SaaS is disabled on the SteelHead
      • Solution

SteelHead™ SaaS User’s Guide

The rbtpipeX_X associated with a flow collector that is configured to capture SaaS flow continues to be displayed in the Capture Interfaces list even though SaaS is disabled on the SteelHead