Viewing System Details reports
The System Details report takes a current snapshot of the system to provide a one-stop report you can use to check for any issues with the SteelHead. The report examines key system components. For example, the CPU and memory. Use this report to gather preliminary system information before calling Support to troubleshoot an issue.
Module
Displays the SteelHead module. Select a module name to view details. A right arrow to the left of a module indicates that the report includes detailed information about a submodule. Click the arrow to view submodule details.
This report examines these modules:
• CPU—Displays information about idle time, system time, and user time per CPU.
• Memory—Displays information about the total, used, and free memory by percentage and in kilobytes.
• CIFS—Click the right arrow and the submodule name to view details for unexpected shutdowns and round-trip statistics.
• HTTP—Click the right arrow and the submodule name to view details for the URL Learning, Parse and Prefetch, Object Prefetch Table, and Stream Splitting optimization schemes.
• Intercept—Click the right arrow to view statistics for message queue, GRE, and WCCP. Also includes table length and watchdog status.
• Lotus Notes—Displays whether Lotus Notes optimization is enabled.
• MAPI—Click the right arrow and the submodule name to view details for:
• Accelerators—Displays how many accelerator objects have been created for read-ahead, write-behind, and cached-mode folder synchronization. One accelerator object corresponds to the optimization of one particular Outlook action.
– Read-ahead is for downloading an email attachment (in noncached Outlook mode or for public folders).
– Write-behind is for uploading an email attachment.
– Cache-sync is for downloading the new contents of a folder (in cached mode).
• Requests and responses—Displays the number of MAPI round-trips used and saved. Includes the number of responses and faults along with the fault reason: for example, access denied.
• MAPI decryption and encryption (RPCCR)—Displays whether MAPI decryption and encryption is enabled. Includes the number of client-side and server-side SteelHead encrypted MAPI sessions, along with details about how many sessions were not encrypted, how many sessions were successfully decrypted and encrypted, how many sessions were passed through, and how many sessions experienced an authentication failure.
• Connection sessions—Displays the number of client-side and server-side SteelHead MAPI sessions, counting the number of MAPI 2000, 2003, 2007, and pass-through sessions.
• Oracle Forms—Click the right arrow and submodule name to view details for native and HTTP mode key.
• Secure Peering—Click the right arrow and submodule name to view details for secure inner channels, including information about certificate and private key validity, peer SteelHead trust, and blacklisted servers.
• Splice Policy—Displays details about the splice policy in use.
• SSL—Displays whether SSL optimization is enabled and details about the SSL configuration, such as which advanced settings are in use. Click the right arrow and the submodule name to view details for the SSL outer and inner channels.
Status
Displays one of these results:
• OK (Green)
• Warning (Yellow)
• Error (Red)
• Disabled (Gray). Appears when you manually disable the module.
What this report tells you
The System Details report answers this question:
• Is there a problem with one particular application module or does the issue affect multiple modules?
To view the System Details report
• Choose Reports > Diagnostics: System Details to display the System Details page.
To print the report, choose File > Print in your web browser to open the Print dialog box.