UC Analysis

Unified communications analysis (UCA) is an optional module for AppResponse 11 that enables you to view aggregated or individual VoIP call information in the web UI. The UCA module requires a separate license in order to be active and accessible; no VoIP data will be handled or displayed unless the UCA module license is active.

◼ Enable/Disable tab - Enable or disable the UCA module. Note that even if this option is enabled, the UCA module won't function without a valid license.

– Infer Call From RTP - When this option is enabled, RTP streams will be shown as calls in the Individual Calls table, even if there is no signaling associated with them.

– Decode Encrypted Signaling - When this option is enabled, any time encrypted signaling is encountered and a matching key has been added under Administration > System Settings: Traffic Decryption, the VoIP module will be able to decrypt the signaling and show the decrypted calls.

◼ Signaling tab - This tab displays the ports that are mapped currently for the available signaling protocols. Changes to these port mappings can be made under Administration > Analyses: Module Traffic Filters. The default signaling protocols supported are H323, SIP, and SKINNY.

◼ Call Quality tab - This tab enables you to specify quality thresholds for the AppResponse 11 supports the following CODECS for unified communications analysis in the current version:. These thresholds are used to show what percentage of time for a call is spent at poor, fair, good, or excellent quality. The thresholds represent the minimum MOS score associated with that quality level. For example, setting the fair threshold to 2 means that any MOS score below 2 will be classified as poor and MOS scores above 2 will be classified as fair.