Licensing Overview
With a license, Feature Keys are installed automatically if AppResponse 11 is connected to the Internet, or manually if it is not. Feature Keys enable AppResponse 11 Shark Packet Analysis (SPA) to operate. They also may include optional modules such as Application Stream Analysis (ASA) and Web Transaction Analysis (WTA) that expand the product’s capabilities.
AppResponse 11 uses two different types of licenses, one type for appliances and one for virtual editions:
◼ When AppResponse 11 is installed on an appliance, the license is for that appliance serial number and can only be used on that appliance. It cannot be moved to another appliance.
◼ When AppResponse 11 virtual edition is installed on a virtual system, the license is for the product key specified by the customer. This license can be activated or deactivated for use with any AppResponse 11 virtual edition.
While each license type installs Feature Keys that enable AppResponse 11 to operate, their components are not the same.
Appliance Licenses and Terminology
An appliance license is tied to the appliance’s serial number. When a new appliance is connected to the Internet, the license is installed automatically from the Riverbed Licensing site. Appliances without an Internet connection must install a license manually. The terms below provide specific information about an appliance license;
◼ Appliance Serial Number—The serial number assigned by Riverbed to the appliance. This can be used to retrieve the license from the Riverbed Licensing site.
◼ License Status—Current operating state of the license.
◼ Activation Status—The following status information is displayed:
– Activating. The supplied Product Key is being processed by the License Manager.
– Disconnected. The Feature Keys were successfully added manually.
– Failed to Contact Provider. The Feature Keys must be added manually. The status changes to Disconnected when the Feature Keys are successfully added.
– License Already Assigned. The license is already in use. This license must be deactivated and deleted before a new license can be added.
– License Not Found. A license cannot be found for the Product Key entered. This license must be deactivated and deleted before a new license can be added.
– Successful. The Feature keys have been automatically added by the provider.
◼ Last synced—Last contact with the Riverbed Licensing site over the Internet.
◼ Feature Keys—License-specific keys to activate software and product capabilities.
Virtual Edition License Terminology
AppResponse 11 virtual edition requires a virtual edition license, not an appliance license. While a virtual edition license can only be used on one AppResponse 11 virtual edition at a time, the license can be activated and deactivated, allowing the same Product Key to be used again to license a different or the same AppResponse 11 virtual edition. The terms below provide specific information about a virtual license;
◼ License Manager—The name of the license source, also known as the provider.
◼ Product Key—A Riverbed supplied key used to retrieve a license from the Riverbed Licensing site on the Internet.
◼ License Status—Current operating state of the license.
◼ Last synced—Last contact with the Riverbed Licensing site over the Internet.
◼ Email—Email address of the customer installing the Product Key.
◼ Activation Code—A code provided by the Riverbed Licensing site that identifies the active license.
◼ Deactivation Code—A code identifying a deactivated license. If connected to the Internet at deactivation, the same product key can now be used again to license an AppResponse 11virtual edition. If not connected to the Internet, the Deactivation Code can be entered on the Riverbed Licensing site or provided to Support to enable the same product key to be used again.
◼ Activation Status—The following status information is displayed:
– Activating. The supplied Product Key is being processed by the License Manager.
– Disconnected. The Feature Keys were successfully added manually.
– Failed to Contact Provider. The Feature keys must be added manually. The status changes to Disconnected when the Feature Keys are successfully added.
– License Already Assigned. The license is already in use. This license must be deactivated and deleted before a new license can be added.
– License Not Found. A license cannot be found for the Product Key entered. This license must be deactivated and deleted before a new license can be installed.
– Successful. The Feature keys have been automatically added by the provider.
◼ Feature Keys—License-specific keys to activate software and product capabilities.