Viewing Reports and Logs : Viewing Reports for Endpoints : Viewing Endpoint Reports
  
Viewing Endpoint Reports
The Reports > Endpoints > Endpoint Report page provides information about the Mobile Controller’s endpoints.
An Endpoint report lists every endpoint client that has connected to the Mobile Controller and any other controllers in the same cluster. The report summarizes the overall status of your SteelHead Mobile clients: username, connection status, controller, IP address, software version, group, policy, percent of data reduction, amount of data sent over the LAN and WAN, warmed data, and time connected. The Endpoint report provides statistics that describe endpoint client activity for the time period you specify, as shown in the bottom right of the report.
The Endpoint report displays icons for both types of clients: Windows or Mac. The icons are dimmed if the client is unlicensed, and bright orange if the client is licensed.
The Endpoint report for Mobile Controller 5.0 and later also has a Settings tab that lets you choose the columns that appear in the report. In addition, on the Endpoints tab, three sub-tabs let you filter the report contents, perform system operations on endpoints, and remove one or more selected endpoints, as shown here:
Figure: Endpoint Report Page
What This Report Tells You
The Endpoint report answers the following questions:
•  What is the current connection status of my SteelHead Mobile?
•  What is the health and Mobile Controller connection status?
•  How much data was transmitted for each SteelHead Mobile?
To view an endpoint report or change the report display
1. Choose Reports > Endpoints > Endpoint Report to display the Endpoint Report page.
2. To change the columns displayed in the report, click the Settings tab.
3. Select or clear the check boxes for the report columns, based on this table.
Control
Description
Group
Displays the SteelHead Mobile group.
Policy
Displays the policy assigned to the SteelHead Mobile.
Total Reduction
Displays the amount of data reduction for the SteelHead Mobile.
LAN Data
Displays the amount of data transmitted over the LAN during the selected time period.
WAN Data
Displays the amount of data transmitted over the WAN during the selected time period.
Warmed Data
Displays the total warmed data from the local Mobile Controller for the period specified when branch warming is turned on.
Connected At
Displays the connection time for the SteelHead Mobile.
4. Click Apply to make your changes.
Filtering Endpoint Reports
Select the Filters tab on the Endpoint report page to set or change the list of endpoint clients displayed, based on a variety of factors.
Figure: Endpoint Report Page - Filters Tab
To filter endpoint reports
1. On the Endpoint Reports page, click Filters (if it is not already highlighted).
2. Use the controls to customize the report as described in this table.
 
Control
Description
User
Specify one or more usernames. Separate multiple usernames with commas.
Type
Select All or Desktop.
License
Select All, Licensed, or Unlicensed.
Connection duration
Select All Connections Intervals, or an interval ranging from five minutes to one month
Statistics posted
Select an interval ranging from the last hour to last month
Endpoints per page
Select All Endpoints, or 20, 50, or 100 endpoints
Status
Specify the current state of the SteelHead Mobile from the drop-down list:
•  All - Indicates that all data is requested.
•  Connected - Indicates the Mobile Controller is connected to the SteelHead Mobile.
–  Healthy - Indicates that all systems are functioning properly.
–  Degraded - Indicates that system has detected an error when communicating with an endpoint.
–  Critical - Indicates that the optimization service is not running. Contact your system administrator.
–  Disabled - Indicates that the optimization service is turned off.
•  Disconnected - Indicates that the connection to the endpoint is down.
Version
Select All to filter on all software versions, or select one or more particular software versions. This filter only appears when more than one value is present among the currently connected the SteelHead Mobile clients.
Group
Specifies one or more groups of SteelHead Mobile clients to display. This filter only appears when more than one value is present among the currently connected the SteelHead Mobile clients.
Controller
Select or clear All, or one or more Mobile Controllers. This filter only appears when more than one value is present among the currently connected SteelHead Mobile clients.
Policy
Select or clear All, or specific policies assigned to the SteelHead Mobile. This filter only appears when more than one value is present among the currently connected SteelHead Mobile clients.
Add
Adds filters.
3. Select or clear one or more endpoints on the endpoint list below the Filters pane.
4. Click Apply Filter to make your changes.
Removing Endpoint Information
Select the Remove Selected Endpoints tab to remove the current information stored in the Endpoint report for one or more endpoints. Under normal circumstances, this information is replaced periodically with new information from the SteelHead Mobile.
Note: Clicking Remove Endpoint does not disable or remove the SteelHead Mobile on the end user’s machine.
To remove information for endpoints
1. Select the Remove Selected Endpoints tab.
2. Select the check box next to one or more endpoint usernames.
3. Click Remove Endpoint to make your changes.
Performing Endpoint Operations
Select the Endpoint Operation tab to perform system tasks such as resetting connections and requesting dump files, on selected endpoint clients.
To perform system tasks on endpoint clients
1. On the Endpoint Reports page, select the Endpoint Operations tab.
2. Use the controls on this tab to perform any of the tasks described in this table.
.
Control
Description
Reset Client-SMC Connection
Select the check box next to one or more endpoint usernames, and click Reset Client-SMC Connection to reset the connection between the Mobile Controller and the endpoint client.
Request System Dump
Select the check box next to one or more endpoint usernames, and click Request System Dump to upload the files.
A system dump contains endpoint logs, configuration information, process information, and other diagnostic information to use for troubleshooting.
Note: HTTP must be enabled on the Mobile Controller to upload files from your SteelHead Mobile.
To view system dump files, see Viewing Diagnostic Reports for Endpoints.
Request Memory Dump
Uploads the memory dump files.
Note: A memory dump can be very large and can take time to upload.
Note: HTTP must be enabled on the Mobile Controller to upload files from your SteelHead Mobile.
To view memory dump files, see Viewing the Memory Dumps List.
TCP Dump Duration
Select the check box next to one or more endpoint usernames, specify a time interval, and click Request TCP Dump to upload the TCP dump files.
Note: HTTP must be enabled on the Mobile Controller to upload TCP dump files from your SteelHead Mobile.
To view TCP dump files, see Capturing and Uploading TCP Dumps.
Request TCP Dump
Select the check box next to one or more endpoint usernames and click Request TCP Dump to upload the files.
3. Select or clear one or more endpoints on the endpoint list below the Operations pane.
4. Click Apply Action to produce the desired results.
Viewing Endpoint User Information
On the Endpoint Reports page, you can display additional detailed information about an individual endpoint. The information is organized across several tabs.
 
Figure: Endpoint User Page
To view endpoint user details
1. Click an entry in the User column to expand details for that user.
2. Click the tabs at the top of the expanded user detail information to view detailed information about the endpoint user. The following tabs are available:
•  General Information - Includes general information about the endpoint user, the user’s computer, and the user’s SteelHead Mobile, including client health, health description, computer name, IP address, policy, package, SteelHead Mobile software version, license status, memory, free disk space, and data store size.
•  Bandwidth Summary - Includes the amount of WAN data, warmed data, LAN data, total data reduction, number of SSL requests, and how many SSL requests were optimized.
•  Current Connections - Lists the endpoint’s current connections by the running process with the source and destination port and information about the percent of data reduction.
•  Adapters - Lists the Ethernet and other network adapters currently in use on the endpoint.
•  Assignments - Lists the package and policy currently assigned to the endpoint, and provides drop-down lists for selecting a different policy or package.
•  Diagnostics - Provides links to any memory dumps, system dumps, and TCP dumps that have been run for the endpoint with a time stamp, file size, and MD5 sum for the dump file. Admin privileges are required to view the Diagnostics tab.