Viewing the System Dumps List
You can display and download Mobile Controller system dumps in the Reports > Diagnostics > Controller > System Dumps page. A system dump contains a copy of the kernel data on the system. System dump files can help you diagnose problems in the system.
To view system dump files
1. Choose Reports > Diagnostics > Controller > System Dumps to display the System Dumps page.
Figure: System Dumps Page
2. Click Include Statistics (this option is enabled by default).
3. Optionally, click Include All Logs to create logs regardless of size. Typically, system dumps are limited to 50 MB of compressed logs.
4. Under Generate System Dump, click Generate System Dump to generate a new system dump.
Note: To remove an entry, select the check box next to the name and click Remove Selected.
Note: To print the report, choose File > Print in your web browser to open the Print dialog box.
To upload a system dump file to Riverbed support
1. Choose Reports > Diagnostics > Controller> System Dumps to display the System Dumps page.
2. Select the filename.
3. Optionally, specify a case number that corresponds to the system dump. Riverbed Support recommends using a case number: for example, 194170.
You can also enter the CLI command file debug dump upload URL to specify a URL instead of a case number. When you specify a URL, the dump file goes directly to the URL.
If the URL points to a directory on the upload server, it must have a trailing backslash (/).
For example:
ftp://ftp.riverbed.com/incoming/
(not ftp://ftp.riverbed.com/incoming)
The filename as it exists on the appliance will then match the filename on the upload server.
For details, see the Riverbed Command-Line Interface Reference Manual.
4. Click Upload.
Because uploading a system dump can take a while (especially when including ESXi information on a SteelHead EX), the status appears during the upload. When the system dump finishes uploading, the date, time, and a status of either uploaded (appears in green) or failed (appears in red). An explanation appears for uploads that fail.