Value | Reason | Description | Action |
|---|---|---|---|
0 | None | None | None |
1 | Optimized connection | Connection is redirected through the SteelHead SaaS to a SaaS service. | No action is necessary. |
Value | Pass-through reason (varies by connection) | Description | Action |
|---|---|---|---|
2 | Inner Connection through Cloud Accelerator | An inner connection to a remote SteelHead is running in the cloud. | No action is necessary. |
3 | Not a supported SaaS destination | Connection is through a SaaS service that is not supported, subscribed to, or enabled. | No action is necessary; however, if you want to optimize this destination IP address, contact Riverbed Support. |
4 | Due to configured In-path rule | Connection is not redirected through the SteelHead SaaS due to an in-path rule to disable cloud acceleration. | Check that the Cloud Acceleration field in the relevant in-path rule is set to Auto. |
5 | Due to configured Peering rule | Connection is not redirected through the SteelHead SaaS due to a peering rule to disable cloud acceleration. | Check that the Cloud Acceleration field in the relevant peering rule is set to Auto. |
6 | Cloud acceleration disabled | Connection is not redirected through the SteelHead SaaS because it is disabled. | Check the cloud accelerator configuration. Go to Optimization: SAAS > Cloud Accelerator and select the Enable Cloud Acceleration check box in the Cloud Accelerator page. |
7 | Redirection disabled globally | Connection is not redirected through the SteelHead SaaS because cloud acceleration redirection is disabled. | Go to Optimization: SAAS > Cloud Accelerator and select the Enable Cloud Acceleration Redirection check box in the Cloud Accelerator page. |
8 | Redirection disabled for relay | Connection is not redirected through SteelHead SaaS because cloud acceleration redirection for this in-path interface is disabled. | Check the Cloud Accelerator redirection configuration for the relevant in-path interface on the command-line interface. Enter this command on the command-line interface: show service cloud-accel For details, see the Riverbed Command-Line Interface Reference Manual. |
9 | Cloud proxy is down | Connection is not redirected through SteelHead SaaS because the redirection service encountered an error. | Contact Riverbed Support. |
10 | No PQID added by first SteelHead | Connection is not redirected through SteelHead SaaS because the SteelHead appliance closest to the client has SteelHead SaaS disabled or misconfigured. | Check the Cloud Accelerator configuration on the client-side appliance. |
11 | Failed to append CP code | Connection is not redirected through SteelHead SaaS because of a packet processing error. | Contact Riverbed Support. |
12 | SYN retransmit (backhauled) | Connection is not redirected through SteelHead SaaS because too many SYN retransmits were received from the client. | Check if there is a firewall that does not allow inbound or outbound UDP packets for the appliance. |
13 | SYN retransmit (direct) | Connection is not redirected through SteelHead SaaS because too many SYN retransmits were received from the client. | Check if there is a firewall that does not allow inbound or outbound UDP packets for the appliance. |
14 | Passing to downstream SteelHead | Connection is not redirected through SteelHead SaaS because admission control is reached and there is a SteelHead downstream that might optimize the connection. | No action is necessary. |
15 | Passthrough SYN retransmit | Connection is not redirected through SteelHead SaaS because too many SYN retransmits were received from the client. | Check if there is a firewall that does not allow inbound or outbound UDP packets for the appliance. |
16 | Rejected by cloud proxy | Connection is not redirected through SteelHead SaaS because the SteelHead SaaS network rejected the connection. | Contact Riverbed Support. |
17 | Invalid Entitlement code | Connection is not redirected through SteelHead SaaS because of an invalid SteelHead SaaS configuration. | Contact Riverbed Support. |
18 | Invalid timestamp | Connection is not redirected through SteelHead SaaS because the clock on the SteelHead is not synchronized. | Check the date and time settings on the appliance. |
19 | Invalid customer ID | Connection is not redirected through SteelHead SaaS because of an invalid SteelHead SaaS configuration. | Contact Riverbed Support. |
20 | Invalid ESH ID | Connection is not redirected through SteelHead SaaS because of an invalid SCA configuration. | Contact Riverbed Support. |
21 | Invalid SaaS ID | Connection is not redirected through SteelHead SaaS because of an invalid SCA configuration. | Contact Riverbed Support. |
22 | Connection limit reached | Connection is not redirected through SteelHead SaaS because the subscription limit for the number of connections is reached. | Contact Riverbed Support. You might require a higher SteelHead SaaS license. |
23 | Bandwidth limit reached | Connection is not redirected through SteelHead SaaS because the subscription limit for bandwidth used is reached. | Contact Riverbed Support. You might require a higher SteelHead SaaS license. |