Viewing Diagnostic Reports and Logs : Generating SCC System Dumps
  
Generating SCC System Dumps
You can generate, display, and download system dumps in the System Dump page. A system dump contains a copy of the kernel data on the system. System dump files can help you diagnose problems in the system.
To view system dump files
1. Choose Diagnostics > SCC Dumps: System Dumps to display the System Dumps page.
Figure: System Dumps Report
2. Use the controls to customize the report as described in this table.
Control
Description
Appliance System Dump
Select the appliance from the drop-down list.
System Dump
Select the check box next to the system dump.
Generate System Dump
Select the type of information to include in the report:
Include Statistics- Select the check box to collect and include CPU, memory, and other statistics in the system dump (this option is enabled by default). The statistics are useful while analyzing traffic patterns to correlate to an issue. The system adds the statistics to a file in the sysdump called stats.tgz.
Include All Logs - Select the check box to remove the 50 MB limit for compressed log files, to include all logs in the system dump.
Generate System Dump
Click Generate System Dump to generate the new system dump.
System Dumps generates on the selected appliance and displays in the Operations section with a pending status.
Remove Selected
Select the check box next to the name and click Remove Selected.
Because generating a system dump can take a while, a spinner appears during the system dump creation. When the system dump is complete, it appears in the list of links to download.
To upload to Riverbed Support
1. Choose Diagnostics > SCC Dumps: System Dumps to display the System Dumps page.
2. Select a system dump file to view the information.
3. Use the controls to customize the report as described in this table.
Control
Description
Download
Click Download to resize a copy of the system dump file.
Upload to Riverbed Support
Enter the case number or the URL and click Upload to start the upload process.