Welcome to SteelHead SD

SteelHead SD 2.12, SteelConnect 2.12, May 2019
Appliance models 570-SD, 770-SD, 3070-SD

Welcome to the SteelHead SD User Guide. SteelHead SD combines SD-WAN and cloud networking capabilities (powered by SteelConnect) with Riverbed WAN optimization (powered by RiOS) into a single appliance.

This guide describes how to configure the Riverbed SteelHead SD (SteelHead SD) when used in conjunction with SteelConnect SDI-2030 and SDI-5030 gateways.

This guide is written for network administrators familiar with administering and managing WANs.

For a high-level look at how SteelConnect works, see Overview and Getting started in the SteelConnect Manager User Guide.

Documentation and release notes

The most current version of all Riverbed documentation can be found on the Riverbed Support site at https://support.riverbed.com.

See the Riverbed Knowledge Base for any known issues, how-to documents, system requirements, and common error messages. You can browse titles or search for keywords and strings. To access the Riverbed Knowledge Base, log in to the Riverbed Support site at https://support.riverbed.com.

Each software release includes release notes. The release notes list new features, known issues, and fixed problems. To obtain the most current version of the release notes, go to the Software and Documentation section of the Riverbed Support site at https://support.riverbed.com.

Examine the release notes before you begin the installation and configuration process.

Contacting Riverbed

This section describes how to contact departments within Riverbed.

•Technical support - Problems installing, using, or replacing Riverbed products? Contact Riverbed Support or your channel partner who provides support. To contact Riverbed Support, open a trouble ticket by calling 1-888-RVBD-TAC (1-888-782-3822) in the United States and Canada or +1 415-247-7381 outside the United States. You can also go to https://support.riverbed.com.

•Professional services - Need help with planning a migration or implementing a custom design solution? Contact Riverbed Professional Services. Email proserve@riverbed.com or go to http://www.riverbed.com/services/index.htm.

•Documentation - Have suggestions about the online documentation or printed materials? Send comments to techpubs@riverbed.com.