You can upload a trace dump to Support under Diagnostics > SCC Dumps: TCP Dumps. In continuous mode, after you complete the capture, select the running TCP Dump and click Stop Selected Captures. (For timed TCP dumps, skip this action.) The trace appears as a download link in the list of TCP Dumps stored on the SteelHead.

In continuous mode, after you complete the capture, click the top file in the TCP Dumps list and save it locally. This file should contain the current date. Compress (zip) the file and follow the upload instructions to share it with Support: