Welcome
Welcome to the SteelConnect Gateway Hardware Installation Guide (SDI-2030, SDI-5030). This guide is written for the administrators responsible for the installation of SteelConnect SDI-2030 and SDI-5030 gateways.
Documentation and release notes
To obtain the most current version of all Riverbed documentation, go to the Riverbed Support site at https://support.riverbed.com.
The Riverbed Knowledge Base contains any known issues, how-to documents, system requirements, and common error messages. You can browse titles or search for keywords and strings. To access the Riverbed Knowledge Base, log in to the Riverbed Support site at https://support.riverbed.com.
Each software release includes release notes. The release notes list new features, known issues, and fixed problems. To see the most current version of the release notes, click the version number in the lower-left corner of SCM. We recommend taking a look at the release notes before you begin using a new version of SCM.
Contacting Riverbed
•Technical support - Problems installing, using, or replacing Riverbed products? Contact Riverbed Support or your channel partner who provides support. To contact Riverbed Support, open a trouble ticket by calling 1-888-RVBD-TAC (1-888-782-3822) in the United States and Canada or +1 415-247-7381 outside the United States. You can also go to https://support.riverbed.com.
•Professional services - Need help with planning a migration or implementing a custom design solution? Contact Riverbed Professional Services. Email proserve@riverbed.com or go to http://www.riverbed.com/services/index.html.
•Documentation - Have questions about Riverbed’s documentation? Send your comments to techpubs@riverbed.com.
Safety and compliance information
Follow the safety precautions outlined in the Safety and Compliance Guide when installing and setting up your equipment.
Failure to follow these safety guidelines can result in injury or damage to the equipment. Mishandling of the equipment voids all warranties. Read and follow safety guidelines and installation instructions carefully.
Many countries require the safety information to be presented in their national languages. If this requirement applies to your country, consult the Safety and Compliance Guide before you install, operate, or service the products. Refer to the Safety and Compliance Guide if you don’t clearly understand the safety information provided in the product documentation.