Welcome

This guide describes the requirements and procedures for rack installation for your Riverbed appliance. Each chapter includes instructions for product families. For details on rack installation procedures for SteelFusion Edge appliances, see the SteelFusion Edge Hardware and Maintenance Guide.

For rack installation instructions describing EX560 and EX760 appliances, see the documentation enclosed with the product.

All 2U and 3U appliances must be mounted to a four-post rack; they can’t be mounted to a two-post rack.

This guide is written for administrators responsible for installing Riverbed appliances and includes information relevant to the following products:

• SteelHead GX 10000

• SteelHead CX, DX, and EX

• SteelHead Interceptor

• SteelCentral Controller for SteelHead Mobile

• SteelCentral Controller for SteelHead

• SteelCentral NetProfiler

• SteelCentral NetShark

• SteelCentral AppResponse

• SteelCentral Flow Gateway

• SteelCentral NetExpress

• SteelFusion Core

For details on rack installation procedures for SteelFusion Edge appliances, see the SteelFusion Edge Hardware and Maintenance Guide.

The most current version of all Riverbed documentation can be found on the Riverbed Support site at https://support.riverbed.com.

See the Riverbed Knowledge Base for any known issues, how-to documents, system requirements, and common error messages. You can browse titles or search for keywords and strings. To access the Riverbed Knowledge Base, log in to the Riverbed Support site at https://support.riverbed.com.

Each software release includes release notes. The release notes list new features, known issues, and fixed problems. To obtain the most current version of the release notes, go to the Software and Documentation section of the Riverbed Support site at http://www.riverbed.com/services/index.html.

Examine the release notes before you begin the installation and configuration process.

• Technical support - Problems installing, using, or replacing Riverbed products? Contact Riverbed Support or your channel partner who provides support. To contact Riverbed Support, open a trouble ticket by calling 1-888-RVBD-TAC (1-888-782-3822) in the United States and Canada or +1 415-247-7381 outside the United States. You can also go to https://support.riverbed.com.

• Professional services - Need help with planning a migration or implementing a custom design solution? Contact Riverbed Professional Services. Email proserve@riverbed.com or go to http://www.riverbed.com/services/index.html.

• Documentation - Have suggestions about Riverbed’s online documentation or printed materials? Send comments to techpubs@riverbed.com.