Welcome
  
Welcome
About this guide
The SteelHead Installation and Configuration Guide describes how to install and configure the SteelHead. It also describes the status lights and specifications for the system.
This guide includes information relevant to these Riverbed products:
•  Optimization System (RiOS)
•  SteelHead
•  SteelHead GX
•  SteelHead CX
•  SteelHead SaaS
•  Command-line interface (CLI)
To install and configure the Riverbed SteelHead (virtual edition) (SteelHead-v), see the SteelHead (Virtual Edition) Installation Guide.
Audience
This guide is written for storage and network administrators familiar with administering and managing WANs using common network protocols such as TCP, CIFS, HTTP, FTP, and NFS.
This guide is also for users who are using the Riverbed command-line interface as described in the Riverbed Command-Line Interface Reference Manual.
Document conventions
Convention
Meaning
italics
Within text, new terms and emphasized words appear in italic typeface.
boldface
Within text, CLI commands, CLI parameters, and REST API properties appear in bold typeface.
Courier
Code examples appear in Courier font:
amnesiac > enable
amnesiac # configure terminal
< >
Values that you specify appear in angle brackets: interface <ip-address>
[ ]
Optional keywords or variables appear in brackets: ntp peer <ip-address> [version <number>]
{ }
Elements that are part of a required choice appear in braces: {<interface-name> | ascii <string> | hex <string>}
|
The pipe symbol separates alternative, mutually exclusive elements of a choice. The pipe symbol is used in conjunction with braces or brackets; the braces or brackets group the choices and identify them as required or optional: {delete <filename> | upload <filename>}
Documentation and release notes
To obtain the most current version of all Riverbed documentation, go to the Riverbed Support site at https://support.riverbed.com.
If you need more information, see the Riverbed Knowledge Base for any known issues, how-to documents, system requirements, and common error messages. You can browse titles or search for keywords and strings. To access the Riverbed Knowledge Base, log in to the Riverbed Support site at https://support.riverbed.com.
Each software release includes release notes. The release notes identify new features in the software as well as known and fixed problems. To obtain the most current version of the release notes, go to the Software and Documentation section of the Riverbed Support site at https://support.riverbed.com.
Examine the release notes before you begin the installation and configuration process.
Safety guidelines
Follow the safety precautions outlined in the Safety and Compliance Guide when installing and setting up your equipment.
Note: Failure to follow these safety guidelines can result in injury or damage to the equipment. Mishandling of the equipment voids all warranties. Read and follow safety guidelines and installation instructions carefully.
Many countries require the safety information to be presented in their national languages. If this requirement applies to your country, consult the Safety and Compliance Guide. Before you install, operate, or service the Riverbed products, you must be familiar with the safety information. Refer to the Safety and Compliance Guide if you don’t clearly understand the safety information provided in the product documentation.
Contacting Riverbed
This section describes how to contact departments within Riverbed.
•  Technical support - If you have problems installing, using, or replacing Riverbed products, contact Riverbed Support or your channel partner who provides support. To contact Riverbed Support, open a trouble ticket by calling 1-888-RVBD-TAC (1-888-782-3822) in the United States and Canada or +1 415-247-7381 outside the United States. You can also go to
https://support.riverbed.com.
•  Professional services - Riverbed has a staff of professionals who can help you with installation, provisioning, network redesign, project management, custom designs, consolidation project design, and custom coded solutions. To contact Riverbed Professional Services, email proserve@riverbed.com or go to http://www.riverbed.com/services/index.html.
•  Documentation - The Riverbed Technical Publications team continually strives to improve the quality and usability of Riverbed documentation. Riverbed appreciates any suggestions you might have about its online documentation or printed materials. Send documentation comments to techpubs@riverbed.com.