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End-of-Availability (EOA) Notice

APP911 Application Performance Troubleshooting service

May 2, 2016

1. Announcement Summary

Riverbed Technology hereby announces the End-of-Availability of the following Professional Services product numbers, listed in Table 1. These products will no longer be available for sale effective August 1, 2016. Customers and partners may continue to order these products from Riverbed through July 31, 2016.  However, it is recommended that the replacement part numbers, noted in Table 2, be ordered instead. 

Table 1 identifies the relevant dates for end-of-availability

Product
SKU/Part Number
Description
End of Availability
(Last Order Date)
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# Click in the search box to display a drop down list of product families to choose from Enter a product SKU, part number or keyword to conduct a quick search   # You export your data to an Excel file

2.    MIGRATION PLAN

The SKUs in Table 1 will be replaced with the Application Performance Diagnostic Service Rapid Response Add-on. Please refer to Professional Services literature for full scope and deliverable information:

http://www.riverbed.com/services-training/#Consulting_Services

Table 2 identifies the relevant product numbers that should be used to replace the EOA products listed above

Old Part Number Old Description Replacement Part Number Replacement Description Available

SVC-PSD-RPM-APP911-1


App Performance Troubleshooting (App 911 engagement model) - one day to arrive onsite for emergency troubleshooting (excludes T&E)


SVC-C-0301-PFPK-0402 or

SVC-C-0301-PFPK-0403

Application Performance Standard Diagnostic Service or Application Performance Advanced Diagnostic Service

April 2016

SVC-C-0301-AFPA-0401

Application Performance Diagnostic Rapid Response Add-on

April 2016

SVC-PSD-RPM-APP911-5


App Performance Troubleshooting (App 911 engagement model) - five days to arrive onsite for emergency troubleshooting (excludes T&E)

SVC-C-0301-PFPK-0402 or

SVC-C-0301-PFPK-0403

Application Performance Standard Diagnostic Service or Application Performance Advanced Diagnostic Service

April 2016

SVC-C-0301-AFPA-0401

Application Performance Diagnostic Rapid Response Add-on

April 2016

3. END-OF-AVAILABILITY POLICY

For information on Riverbed’s end-of-availability and end-of-support policy, please see www.riverbed.com/supportpolicy.

4. ADDITIONAL INFORMATION

For additional information regarding this change, please contact Michael Matthews at michael.matthews@riverbed.com.

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