1. Announcement Summary
Riverbed Technology hereby announces the End-of-Availability of the following Professional Services product numbers, listed in Table 1. These products will no longer be available for sale effective August 1, 2016. Customers and partners may continue to order these products from Riverbed through July 31, 2016. However, it is recommended that the replacement part numbers, noted in Table 2, be ordered instead.
Table 1 identifies the relevant dates for end-of-availability
Product
SKU/Part Number |
Description
|
End of Availability
(Last Order Date) |
---|
|
2. MIGRATION PLAN
The SKUs in Table 1 will be replaced with the Application Performance Diagnostic Service Rapid Response Add-on. Please refer to Professional Services literature for full scope and deliverable information:
http://www.riverbed.com/services-training/#Consulting_Services
Table 2 identifies the relevant product numbers that should be used to replace the EOA products listed above
Old Part Number | Old Description | Replacement Part Number | Replacement Description | Available |
SVC-PSD-RPM-APP911-1 |
App Performance Troubleshooting (App 911 engagement model) - one day to arrive onsite for emergency troubleshooting (excludes T&E) |
SVC-C-0301-PFPK-0402 or SVC-C-0301-PFPK-0403 |
Application Performance Standard Diagnostic Service or Application Performance Advanced Diagnostic Service |
April 2016 |
SVC-C-0301-AFPA-0401 |
Application Performance Diagnostic Rapid Response Add-on |
April 2016 |
||
SVC-PSD-RPM-APP911-5 |
App Performance Troubleshooting (App 911 engagement model) - five days to arrive onsite for emergency troubleshooting (excludes T&E) |
SVC-C-0301-PFPK-0402 or SVC-C-0301-PFPK-0403 |
Application Performance Standard Diagnostic Service or Application Performance Advanced Diagnostic Service |
April 2016 |
SVC-C-0301-AFPA-0401 |
Application Performance Diagnostic Rapid Response Add-on |
April 2016 |
3. END-OF-AVAILABILITY POLICY
For information on Riverbed’s end-of-availability and end-of-support policy, please see www.riverbed.com/supportpolicy.
4. ADDITIONAL INFORMATION
For additional information regarding this change, please contact Michael Matthews at michael.matthews@riverbed.com.