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End-of-Availability (EOA) Notice

Professional Services SteelHead Pre-configuration Service

Professional Services SteelConnect Starter and Branch Implementation Services

Professional Services AppResponse 2000 Series Starter Implementation Service Partner Kit

June 5, 2017

1. Announcement Summary

Riverbed Technology hereby announces the End-of-Availability of the following Professional Services product numbers, listed in Table 1. These products will no longer be available for sale effective September 6, 2017. Customers and partners may continue to order this product from Riverbed through September 5, 2017. However, it is recommended that the replacement part number, noted in table 2, be ordered instead.

Table 1 identifies the relevant dates for end-of-availability

Product
SKU/Part Number
Description
End of Availability
(Last Order Date)
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Welcome to the new Hardware and End-of-Life Products Page

# Click in the search box to display a drop down list of product families to choose from Enter a product SKU, part number or keyword to conduct a quick search   # You export your data to an Excel file

2. Migration Plan

Table 2 identifies the relevant product numbers that should be used to replace the EOA product’s listed above.

Old (EOA) Part Number New Part Number Description Availability
SVC-C-0101-PFPK-0313 SVC-PSD-00002 Prof. Services per day Existing
SSVC-P-0321-PFPK-0311 SVC-P-0300-THLC-0000 SteelCentral Time and Materials Partner Consulting per hour charges which may be utilized for any of the following: project planning, technical design, implementation, best practice sharing, environmental review or knowledge transfer. Excludes T&E. Existing
SVC-C-0402-PFPK-0301 SVC-C-0402-PFPK-0302 SteelConnect Standard Implementation Service June 2017
SVC-C-0402-PFPK-0311 SVC-C-0402-PFPK-0302 SteelConnect Standard Implementation Service June 2017

3. End-of-Availability Policy

For information on Riverbed’s end-of-availability and end-of-support policy, please see www.riverbed.com/supportpolicy.

4. Additional Information

For additional information regarding this change, please contact the Riverbed Professional Services (RPS) Services Engineering Center of Excellence (COE) team at ps-coe@riverbed.com

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