1. Announcement Summary
Riverbed Technology hereby announces the End-of-Availability of the following Training and Professional Services product numbers. These products will no longer be available for sale effective September 1, 2011. Customers and partners may continue to order these products from Riverbed through August 31, 2011. However, it is recommended to order the replacement part numbers, noted in table 2, below.
Table 1 identifies the relevant dates for end-of-availability:
Product
SKU/Part Number |
Description
|
Product Name
|
End of Availability
(Last Order Date) |
HW Appliances Only:
Date of End of Support for SW Feature Releases (Major/Minor) |
End of Support:
Hardware/SW Maintenance |
---|
|
2. Migration Plan
The training Interceptor classes are being removed in favor of the SADT (Steelhead Advanced Deployment and Troubleshooting) class, which provides better context for use of Interceptor appliances in complex and large scale networks. This class is a standing offering provided by Riverbed and is available for immediate purchase or registration.
The QuickStart offering is being replaced with the Steelhead Jumpstart Service, which provides a more comprehensive deployment path of their Optimization infrastructure investment. The Steelhead JumpStart provides packaged add-ons that extend the scope of deployment to include other complementary Riverbed products and services.
The WAN Optimization Assess & Design service has been removed in favor of a time and materials approach to performing assessments thus allowing the unique requirements for each customer to be specifically addressed with a custom level of effort tailored to their specific needs.
The Cascade JumpStart services are being replaced with a new and more robust set of JumpStart offerings focused on providing total Cascade Solution Enablement, including formal documentation, design, knowledge transfer and deployment.
Table 2 identifies the relevant product numbers that should be used to replace the EOA products listed above.
Old Part Number | Old Description | Replacement Part Number | Replacement Description | Availability (Last order date) |
SVC-PSD-00219 | Riverbed Quickstart | SVC-PSD- 00201 | Riverbed Jumpstart | Immediately |
SVC-PSD-00200 | WAN Optimization Assess & Design | None Contact Riverbed PS | None Contact Riverbed PS | Not Applicable |
SVC-PSD-00212 | Riverbed Cascade JumpStart (CAX-200) | SVC-PSD- 505 | Cascade Solution JumpStart - LL | June 1, 2011 |
SVC-PSD-00213 | Riverbed Cascade JumpStart (CAP- 2100) | SVC-PSD- 510 | Cascade Solution JumpStart - LM | June 1st, 2011 |
SVC-PSD-00214 | Riverbed Cascade JumpStart (CAP- 4100) | SVC-PSD- 520 | Cascade Solution JumpStart - LH | June 1st, 2011 |
SVC-TRA-00126 | Interceptor Deployment and Configuration. RVBD Facility - General Offering Public Training - 2 days. Per Student. CUSTOMER | SVC-TRA- 00011C | Steelhead Advanced. RVBD Facility - General Offering Public Training - 4 days. Per Student. CUSTOMER | Immediately |
SVC-TRA-00127 | Interceptor Deployment and Configuration. RVBD Facility - General Offering Public Training - 2 days. Per Student. PARTNER, NOT FOR RESALE OR END USER ENROLLMENT | SVC-TRA-00011P | Steelhead Advanced. RVBD Facility - General Offering Public Training - 4 days. Per Student. PARTNER, NOT FOR RESALE OR END USER ENROLLMENT | Immediately |
3. End-of-Availability Policy
For information on Riverbed’s end-of-availability and end-of-support policy, please see www.riverbed.com/supportpolicy.
4. Additional Information
For additional information regarding this change, please contact Product Management at prod-mgmt@riverbed.com.