Riverbed Support
Which version do you want to visit
Remember my preference.

End-of-Availability Notice (EOA)

Professional Services Training

May 31, 2011

1. Announcement Summary 

Riverbed Technology hereby announces the End-of-Availability of the following Training and Professional Services product numbers. These products will no longer be available for sale effective September 1, 2011. Customers and partners may continue to order these products from Riverbed through August 31, 2011. However, it is recommended to order the replacement part numbers, noted in table 2, below. 

Table 1 identifies the relevant dates for end-of-availability:

Product
SKU/Part Number
Description
Product Name
End of Availability
(Last Order Date)
HW Appliances Only:
Date of End of Support
for SW Feature Releases
(Major/Minor)
End of Support:
Hardware/SW
Maintenance
Starting download...
Close x

Welcome to the new Hardware and End-of-Life Products Page

# Click in the search box to display a drop down list of product families to choose from Enter a product SKU, part number or keyword to conduct a quick search   # You export your data to an Excel file

2. Migration Plan

The training Interceptor classes are being removed in favor of the SADT (Steelhead Advanced Deployment and Troubleshooting) class, which provides better context for use of Interceptor appliances in complex and large scale networks. This class is a standing offering provided by Riverbed and is available for immediate purchase or registration.

The QuickStart offering is being replaced with the Steelhead Jumpstart Service, which provides a more comprehensive deployment path of their Optimization infrastructure investment. The Steelhead JumpStart provides packaged add-ons that extend the scope of deployment to include other complementary Riverbed products and services.

The WAN Optimization Assess & Design service has been removed in favor of a time and materials approach to performing assessments thus allowing the unique requirements for each customer to be specifically addressed with a custom level of effort tailored to their specific needs.

The Cascade JumpStart services are being replaced with a new and more robust set of JumpStart offerings focused on providing total Cascade Solution Enablement, including formal documentation, design, knowledge transfer and deployment.

Table 2 identifies the relevant product numbers that should be used to replace the EOA products listed above.

Old Part Number Old Description Replacement Part Number Replacement Description Availability
(Last order date)
SVC-PSD-00219 Riverbed Quickstart SVC-PSD- 00201 Riverbed Jumpstart Immediately
SVC-PSD-00200 WAN Optimization Assess & Design None Contact Riverbed PS None Contact Riverbed PS Not Applicable
SVC-PSD-00212 Riverbed Cascade JumpStart (CAX-200) SVC-PSD- 505 Cascade Solution JumpStart - LL June 1, 2011
SVC-PSD-00213 Riverbed Cascade JumpStart (CAP- 2100) SVC-PSD- 510 Cascade Solution JumpStart - LM June 1st, 2011
SVC-PSD-00214 Riverbed Cascade JumpStart (CAP- 4100) SVC-PSD- 520 Cascade Solution JumpStart - LH June 1st, 2011
SVC-TRA-00126 Interceptor Deployment and Configuration. RVBD Facility - General Offering Public Training - 2 days. Per Student. CUSTOMER SVC-TRA- 00011C Steelhead Advanced. RVBD Facility - General Offering Public Training - 4 days. Per Student. CUSTOMER Immediately
SVC-TRA-00127 Interceptor Deployment and Configuration. RVBD Facility - General Offering Public Training - 2 days. Per Student. PARTNER, NOT FOR RESALE OR END USER ENROLLMENT SVC-TRA-00011P Steelhead Advanced. RVBD Facility - General Offering Public Training - 4 days. Per Student. PARTNER, NOT FOR RESALE OR END USER ENROLLMENT Immediately

3. End-of-Availability Policy

For information on Riverbed’s end-of-availability and end-of-support policy, please see www.riverbed.com/supportpolicy.

4. Additional Information

For additional information regarding this change, please contact Product Management at prod-mgmt@riverbed.com.

Cookie Settings