End-of-Availability (EOA) Notice
L1/L2 Support 1-day training
July 26, 2010
1. Announcement Summary
Riverbed Technology hereby announces the end-of-availability of the Riverbed Professional Services SKUs noted below. These SKUs will no longer be available on the Riverbed pricelist effective August 27, 2010. Customers and partners may continue to Order these SKUs from Riverbed through August 26 2010. These services will be replaced by new services on the August Riverbed pricelist.
Table 1 identifies the relevant L1/L2 Support 1-day training dates for end-of-availability:
|
Product
SKU/Part Number |
Description
|
Product Name
|
End of Availability
(Last Order Date) |
HW Appliances Only:
Date of End of Support for SW Feature Releases (Major/Minor) |
End of Support:
Hardware/SW Maintenance |
|---|
|
|
Table 2 identifies the new services and relevant replacement SKU's for the end-of-availability SKU's listed in table 1 above.
| Replacement SKU's | ||||
| SKU | Name | Description | Replaces | |
| SVC-TRA-00155 | SH Ops-Facility-Cust | Steelhead Operations & Troubleshooting Class focused on L1 & L2 Support - 2 days - per CUSTOMER student (Riverbed or ATP Facility). Must be purchased increments of 2 units. | SVC-TRA-00017C | |
| SVC-TRA-00156 | SH Ops-FacilityPart. PARTNER PRICING ONLY - NOT FOR RESALE | Steelhead Operations & Troubleshooting Class focused on L1 & L2 Support - 2 days - per PARTNER student (Riverbed or ATP Facility). Must be purchased increments of 2 units. | SVC-TRA-00017P | |
| SVC-TRA-00157 | SH Ops-Onsite-Base | Steelhead Operations & Troubleshooting Class focused on L1 & L2 Support - 2 days - dedicated onsite training base package for up to 3 people (excludes T&E) | SVC-TRA-00018B | |
| SVC-TRA-00158 | SH Ops-Add'l-Onsite-Cust | Each additional onsite CUSTOMER student (must be purchased with SH Ops Class Onsite Base Package) - 2 days - must be purchased increments of 2 units. | SVC-TRA-00018C | |
| SVC-TRA-00159 | SH Ops-Add'lOnsite-Part. PARTNER PRICING ONLY - NOT FOR RESALE | Each additional onsite partner student (must be purchased with base SH Ops Class Onsite Base Package) - 2 days - must be purchased increments of 2 units. | SVC-TRA-00018P | |
2. Additional Information
For additional information regarding this change, please contact Alex Hesterberg at alex.hesterberg@riverbed.com.